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Customer Care Representative at Olives Apparel and Textile Atelier Limited


Olives Apparel and Textile Atelier Limited - We specialise in textile manufacturing for corporate organizations,fashion brands, school and other clients.

We are recruiting to fill the position below:



Job Title: Customer Care Representative
Location: Ikeja, Lagos
Employment Type: Full-time

Requirements

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Requirements and Skills

  • Candidates should possess a Bachelor's Degree qualification.
  • 1 - 3 years work experience.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening

Salary
N60,000 - N75,000 Monthly.

 

How to Apply
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail


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