Customer Care Representative at Olives Apparel and Textile Atelier Limited
Olives Apparel and Textile Atelier Limited - We specialise in textile manufacturing for corporate organizations,fashion brands, school and other clients.
We are recruiting to fill the position below:
Job Title: Customer Care Representative
Location: Ikeja, Lagos
Employment Type: Full-time
- Manage large amounts of incoming phone calls
- Generate sales leads
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Requirements and Skills
- Candidates should possess a Bachelor's Degree qualification.
- 1 - 3 years work experience.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
N60,000 - N75,000 Monthly.
How to Apply
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail