Customer Experience Manager at Lheon Consulting Limited

Lheon Consulting Limited is a strategy development and talent consultancy company, devoted exclusively to career shaping and personal development activities.We work globally with professionals and experts in the financial sectors to offer resourceful training, assessment and recruitment services to financial and non-bank financial institutions through use of innovative technologies to achieve a perfect workplace.

We are recruiting to fill the position below:

Job Title: Customer Experience Manager

Location: Lagos
Employment Type: Full-time

Job Description

• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Assess service statistics and prepare detailed reports on your findings.
• Develop service procedures, policies and standards.
• Keep accurate records and document customer service activities and discussions.

Job Requirements

• Bachelor's Degree in Business Administration or related field.
• 3 - 5 years work experience.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Ability to think strategically in terms of culture and behavior, business processes and technology and tools.
• Outstanding written and verbal communication skills.
• Proficiency in Microsoft Office and customer service software.
• Awareness of industry’s latest technology trends and applications.

Salary
N300,000 - N350,000 monthly

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  23rd December, 2022.