Customer Experience Officer at God is Good Motors (GIGM)

God is Good Motors (GIGM) - Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.

We are recruiting to fill the position below:

Job Title: Entry Level Customer Experience Officer

Locations: Aba - Abia, Owerri - Imo and Jibowu - Lagos
Cadre: Entry Level

Job Summary

• Vacancies exist at our Aba, Owerri & Jibowu Terminals.
• Candidates resident in these locations or its very close environs (Aba, Owerri & Jibowu) are preferred.

Job Description 

• Make or update travel reservation(s) for walk in guest using the online booking system.
• Create and maintain Guests/ reservation records.
• Resolve service matters in-person or virtually.
• Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
• Adhere to all company policies and promote brand Goodwill.
• Promote / Cross sell the GIGM online booking app and other Company products & services.
• Assist Guests that require special assistance to board or depart conveyance.
• Forward booking/traveling reschedule requests to the concerned unit.
• Announce arrival and departure information using the public address system.
• Assist with Guests’ luggage check in.

Job Requirements

• BSc/ HND (2.2 / Lower Credit) from an accredited / reputable tertiary Institution.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  7th March, 2022.