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Customer Experience Officer at God is Good Motors (GIGM)


God is Good Motors (GIGM) - Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.

We are recruiting to fill the position below:

 

Job Title: Entry Level Customer Experience Officer

Locations: Aba - Abia, Owerri - Imo and Jibowu - Lagos
Cadre: Entry Level

Job Summary

  • Vacancies exist at our Aba, Owerri & Jibowu Terminals.
  • Candidates resident in these locations or its very close environs (Aba, Owerri & Jibowu) are preferred.

Job Description 

  • Make or update travel reservation(s) for walk in guest using the online booking system.
  • Create and maintain Guests/ reservation records.
  • Resolve service matters in-person or virtually.
  • Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
  • Adhere to all company policies and promote brand Goodwill.
  • Promote / Cross sell the GIGM online booking app and other Company products & services.
  • Assist Guests that require special assistance to board or depart conveyance.
  • Forward booking/traveling reschedule requests to the concerned unit.
  • Announce arrival and departure information using the public address system.
  • Assist with Guests’ luggage check in.

Job Requirements

  • BSc/ HND (2.2 / Lower Credit) from an accredited / reputable tertiary Institution.

 

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

 

Application Deadline  7th March, 2022.


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