Customer Relationship Executive at Apex Network Limited

Apex Network is a Financial servicing firm, where anyone anywhere can easily and securely transact Bitcoin, which is the future of Money and a catalyst for creating and open financial system in Africa and the World.

We are recruiting to fill the position below:

Job Title: Customer Relationship Executive

Location:  Lagos
Position type: Full-Time

About the job

• We are hiring a customer service representative to manage customer queries and complaints.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

What You Will Do

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.

What You Should Have

• High school diploma, general education degree, or equivalent.
• Self starter and Keen to details
• Experience working with customer support.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• excellent english written and speaking skills

How to Apply
Interested and qualified candidates should:
Click here to apply