Jobs

Customer Relationship Executive at Skyline ICT Consult Limited

Skyline ICT Consult Limited is a highly professional I.C.T services provider, with the vision of putting Business, organization and cooperate organizations onto the world wide web, We provided quality services for our clients. We have been found to be competent, fully committed in the area of web development, App development| software Development| Programming, Web Design, ICT professional Training and youth empowerment.

We are recruiting to fill the position below:

Job Title: Customer Relationship Executive

Location: Lagos Mainland, Lagos
Employment Type: Full-time

Job Brief

We are looking for a Customer Relations executive to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

Build relationships with key employees among customers
Create plans to address customers' business needs
Advise clients on creating profitable processes
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Set sales and revenue targets and work diligently to meet them
Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Help sales team up-sell or cross-sell services and products

Requirements

BSc / BA / HND in Business Administration, Marketing or a related field
1 - 5 years work experience.
Proven experience as a Customer Relations Executive or Relationship manager
Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
A customer-oriented attitude
Excellent communication and negotiation skills
Problem-solving aptitude
Ability to work well with a team.
Proven track record of meeting and exceeding targets
Background in customer service; industry knowledge is a plus
Experience tracking relevant KPIs (e.g. customer satisfaction)