Customer Service Coordinator at Ascentech Services Limited

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Customer Service Coordinator

Location: Victoria Island, Lagos
Employment Type: Full-time

Key Accountabilities

  • To respond quickly and efficiently to all incoming sales enquiries via telephone or email.
  • To follow-up on all queries and preparing customer quotes and orders
  • Booking of Containers for Exports
  • Submitting Costing for cross trade invoicing
  • To liaise at all times with all team members and work as a team to reach targets set by the Departmental Manager
  • Minimize and avoid Extra fees/costs by confirmation customer details
  • Work at optimum to avoid payment of extra fees and penalties coming from non-adherence of destination
  • Liaising with FWD Agents and Shipping companies re: loadings, inspections, ETD, ETA
  • Finalising shipping and clearing documents with all stakeholders
  • To record the progress of all enquiries and translate into a weekly report, including source of business trends and other relevant reports as directed by the Manager.
  • Update of tracking system to ensure efficient tracking of shipments or orders
  • Liaise with Finance team on customer service-related activities such as Accounts Receivables, Customer Claims, etc
  • Secure inspections and submit documentation for the issuance of COC, COA, COO, EUR1, EX1
  • Working closely with the Technical Specialist Co-ordinator on Processing of BOQ’s and quotations
  • Ensure that Business Developers are notified of any quotations processed in their respective regions
  • Processing of customer orders

Qualifications Required

  • Degree in relevant field, Supply Chain, Logistics and other relevant certification

Specific work experience, knowledge and skills required to fulfill the role:

  • 3 years experience in a co-ordinator/administrator role in an internal sales environment.
  • Experience in Exports, Logistics and Supply Chain management
  • Fluent in French and English
  • Customer Service experience is essential
  • Ability to identify and resolve problems and put forward recommendations
  • Adherence and awareness of internal controls
  • Ability to write and communicate business trends and recommendations in a structured professional manner
  • Good planning and organisational skills to ensure workloads are managed effectively
  • Working knowledge of an ERP system (SAP) will be an advantage.
  • A good understanding of import and exports transportation principles (INCOTERMS)
  • Knowledge of MS Office
  • Strong numeracy skills
  • Attention to detail
  • Good team working skills


How to Apply
Interested and qualified candidates should send their CV to: [email protected] using "Customer Service Coordinator" as the subject of the mail.

Note: Only suitable and qualified candidates wil be contacted.


Application Deadline 21st December, 2023.