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Jobs > Fashion and Lifestyle > Customer Service Officer at Swift Drycleaning Service

Customer Service Officer at Swift Drycleaning Service

Aug 13, 2020, 10:05 PM

Swift Drycleaning Service is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Job Objective

  • To ensure excellent customer service and assist with the garment handling before and after the garments are cleaned and pressed.


  • Satisfy customer needs
  • Handle drop-off and pickup
  • Create invoices for incoming orders
  • Tag the garments
  • Assemble the orders once cleaning is finished
  • Clean work area
  • Creates and maintains reports about customer interactions
  • Attends weekly staff meetings
  • Participates in team-building activities
  • Develops a rapport with customers
  • Encourages customers to complete surveys
  • Makes recommendations to management to improve customer experience
  • Answers customer inquiries via phone, email, and in person
  • Directs customers to online resources
  • Updates customer records in the system, including notes about interactions
  • Pitches ideas for improving customer care

Requirements and Qualifications

  • High School Diploma or GED required
  • Basic knowledge of office equipment
  • Previous experience in an office or call center
  • Associate's or Bachelor's degree preferred
  • 2 years of experience using Microsoft Office

How to Apply
Interested and qualified candidates should send their Application Letter and CV to: clearly indicating the "Job Title" as subject of your mail

Application Deadline  19th August, 2020.

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Fashion and Lifestyle 
Swift Drycleaning Service Customer Service Lagos State