Customer Service Officer Job at Christopher and Associates

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Christopher and Associates is one of the leading medium sized professional Chartered Accounting & Tax Consulting firms providing first-class auditing, advisory, taxation and consulting services in Nigeria. Christopher and Associates was registered in Nigeria under the business name Act of the Companies and Allied Matters Decree (1990),
on the 26th of June 1998 with registration number LAZ 069213. Christopher and Associates as a firm serves various small and medium sized companies, as well as large national enterprises, public institutions and successful, fast-growing companies and non- profit making organizations within and outside Nigeria.

We are recruiting to fill the position of:

Job Title: Customer Service Officer

Location: Lagos

Job Description

• Resolve customer complaints via phone, email, mail, or social media
• Compile reports on overall customer satisfaction.
• Provide feedback on the efficiency of the customer service process
• Prepare and distribute customer activity reports
• Record details of inquiries, comments and complaints.
• Work with customer service manager to ensure proper customer service is being delivered.
• Advise on company information.
• Greet customers warmly and ascertain problem or reason for calling.
• Direct requests and unresolved issues to the designated resource

Requirements

• A degree or HND in Mass communication, Journalism, English, Literature-in-English etc
• A minimum of 1 year working experience
• A minimum of second class lower degree/Equivalent
• Must reside in Lagos

Key Competencies:

• Interpersonal skills
• Communication skills - verbal and written
• Customer service orientation
• Adaptability
• Initiative
• Stress tolerance
• Listening skills
• Problem analysis and problem-solving skills
• Attention to detail and accuracy
• Data collection and ordering

How to Apply
Interested and qualified candidates should forward their CV's and applications to: [email protected]

Application Deadline 27th August, 2015.

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