Customer Service Representatives Job Vacancy at Stern and Kay Consulting

Stern & Kay Consulting Limited is in the business of providing consultancy services, training, change management processes, recruitment and advisory services.


Stern & Kay Consulting is recruiting to fill the position of:


Job Position: Customer Service Representatives
Summary
Responsible for acting as a liaison between the company and customers. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

Responsibilities

•     Resolve customer complaints via phone, email, or social media.
•     Compile reports on overall customer satisfaction.
•     Use telephones to reach out to customers and verify account information.
•     Greet customers warmly and ascertain problem or reason for calling.
•     Cancel or upgrade accounts.
•     Assist with placement of orders, refunds, or exchanges.
•     Advise on company information.
•     Take payment information and other pertinent information such as addresses and phone numbers.
•     Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
•     Inform customer of deals and promotions.
•     Sell products and services.
•     Work with customer service manager to ensure proper customer service is being delivered.
•     Close out or open call records.
•     Attempt to persuade customer to reconsider cancellation.

• OND and HND holders only