Customer Services Support Engineer Job in Lagos
Growth in Value Alliance (GV Alliance) Partners is a business advisory
and market intelligence services firm.
Our objectives are to assist
organizations to achieve their growth aspirations by providing market
intelligence, strategy blueprint, IT solution delivery expertise and
business operation improvement capabilities.
We are recruiting to fill the position of:
Job Title: Customer Services Support Engineer (Level 2)
Location: Lagos
Department: Customer Services
Reports to: Customer Services Manager
Role Summary
- Provide 2nd Level Support for Business Applications for customer raised issues.
- Work as part of the Level 2 support team.
- Keep track of issues status and ensure that all stakeholders are kept update.
- Diagnosing, reproducing and resolving issues.
- Significant customer interaction – online, phone & face to face.
Essential Duties and Responsibilities
- Developing and maintaining a support knowledge base accessible over the web
- Ensuring the development of positive customer relationships
- Hands-on Experience supporting Card and related financial
payment systems. Card issuing, Card acquiring, ATM Switches ATM
networks, Card Settlement, Visa networks, MasterCard networks, Propriety
/ National Networks.
Industry Profile:
- Hands-on experience supporting Financial Services applications,
front office, web based and back office Retail Banking Applications.
Qualifications, Experienceand Knowledge Base
- IT Qualification, Computer Graduate
- Oracle, SQL, UNIX, CORBA, UNIX, NT, XP, Web Technologies, C++, Java
- Experience in using industry standard call logging systems
- Customer focused and proactive in following through with issues
- Familiar with basic testing practices and procedures
- Technically focused individual with the ability to migrate between many different technologies
- Updating documentation and Updating call status thru life of issues.
- Significant contribution to FAQ and in-house knowledgebase.
- Key Performance Competencies
- Must be organised with an ability to prioritize work
- Ability to diagnose issues and solve complex problems
- Work well in a team and with customers
Personal Attributes of the Candidate
- Strong customer orientation.
- Self-reliant ability of individual to work without close supervision and address problems in a collaborative environment.
- Good problem solving abilities. Ability to identify and
contribute to opportunities/solutions for the company in a collaborative
environment.
- Articulate communicator: ability to present ideas clearly and precisely, especially technical detail to peers & colleagues.
- Good listener: listens and aware of other peoples’ point of view
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected]
Application Deadline 27th October, 2015.