Customers Care Agents / Representatives Job Vacancies at Cleenweb Infotech

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Cleenweb Infotech, was incorporated under companies and Allied Matters Acts 1990, with registration number of BN2212109.
Incorporated with a sole vision of building trustworthy customer relationship across the globe by delivering quality and commitment. The talented resource of Cleenweb Infotech is obliged to develop new technology and mechanism for a prompt customer service and satisfaction.

Cleenweb Infotech is expanding its operations in Nigeria and it urgently requires competent, brilliant and results oriented persons for the position below:

Job Title: Customers Care Agent / Representatives

Location: Lagos

Job Description

• This is a fast-paced, structured environment and requires the ability to multi-task while delivering high levels of customer service. Will be required to professionally and enthusiastically answer and route calls, greet visitors, and utilize an on-line knowledge base to answer questions via phone, email and online chat.

Responsibilities

• Answer and route calls
• Utilize on-line knowledge data base to answer questions about operations and services
• Research required information
• Complete call logs
• Provide accurate responses and information
• Identify and escalate priority issues
• Follow up as necessary

Requirements
Qualified Candidates must be proficient in these areas:

• Relevant computer applications
• Initiative
• Good judgment
• Resilience and adaptability
• Able to remain calm and conduct themselves in a professional manner
• Team leader
• Strong Data Entry skills
• Effective Customer Service skills
• Strong verbal, written and listening skills
• Strong problem solving skills
• Attentive to detail

Experience and Qualifications

• HND/B.Sc in relevant discipline
• 1-3 work experience in related field

Method of Application
Interested and qualified candidates should send their resume to: [email protected]

Application Deadline 17th October, 2014.

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