E-commerce company recruitment for Call Centre Representatives in Lagos, Nigeria

Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for a Call Centre Representative for our client, an E-commerce company to fill the position below:


Job Title: Call Centre Representative

Job Ref: 442
Location: Lagos/Nigeria
Category: Legal, Customer Services
Sector: Services

Job Summary
The Call Centre Representative will be responsible for serving the customers by determining requirements; answering inquiries; resolving problems; fulfilling requests and maintaining database

Responsibilities

• Answering inquiries by clarifying desired information, researching, locating and providing information
• Fulfils requests by clarifying desired information; completing transactions and forwarding requests.
• Maintains call center database by entering information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems.

• Minimum of 1 (one) year work experience in customer service.
• Conversant with e-commerce.
• Possess online buying experience & be familiar with USA & UK sites.
• Excellent communication skills.
• Target driven and proactive.

• Must be a good team player, must be innovative and proactive
• Must be customer service oriented
• Technology savvy
• Good people skill with ability to communicate effectively.