Ericsson is a world-leading provider of telecommunications equipment
& services to mobile & fixed network operators. Over 1,000
networks in more than 180 countries use Ericsson equipment, & more
than 40 percent of the world's mobile traffic passes through Ericsson
networks. Using innovation to empower people, business & society, we
are working towards the Networked Society, in which everything that can
benefit from a connection will have one. At Ericsson, we apply our
innovation to market-based solutions that empower people & society
to help shape a more sustainable world.
We are truly a global
company, working across borders in 175 countries, offering a diverse,
performance-driven culture & an innovative & engaging
environment where employees enhance their potential every day. Our
employees live our vision, core values & guiding principles. They
share a passion to win & a high responsiveness to customer needs
that in turn makes us a desirable partner to our clients. To ensure
professional growth, Ericsson offers a stimulating work experience,
continuous learning & growth opportunities that allow you to acquire
the knowledge & skills necessary to reach your career goals.
Job Title: MSIP Operations Assurance - EPC
Req ID: 94575
Purpose of Job Role
Responsible for the financial and operational and delivery performance
of the Operations Assurance and Broadcast Operations assignments within a
Managed Services Deal. Responsible to manage the applicable WLAs and
OLAs with delivery organizations, manage the delivery of operations,
ensuring that operations delivery is fulfilling the contracted Service
Level Agreement (SLA) and to serve as the primary escalation point for
critical incident, Broadcast Delivery Operations escalations, and
performance reporting towards the customer.
Behavioural competences
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