Jobs

Fashion Store Operations Manager in a Luxury Fashion Store

Owens and Xley Consults - Our client, a luxury Fashion Store in Lekki is recruiting to fill the position below:

Job Title: Fashion Store Operations Manager

Location: Lekki, Lagos

Function of the Role

Providing customers the ultimate experience by successfully executing the brand’s strategy;
Leading and developing a team of sales professionals in providing unsurpassed customer service.
The Fashion Store Manager is the brand ambassador of the brand. She will be responsible for handling the daily management of the operations of the store.
This includes developing and implementing processes that would help with meeting and exceeding sales targets and store profitability;

Key Responsibilities

Work with Business Development Manager (BDM) in producing and executing business plan/strategy for the store, including: sales development, events, promotions, training, merchandising, etc.
Inform BDM of competitor activities / promotions and strategies
Maintain an in-depth knowledge of products
Lead by example and model behavior that reflects the brand’s core values
Recruit, guide and develop a team of professional sales staff, according to local HR directives
Participate in staffing decisions including: discipline, training, assignment and termination, according to local HR directives
Continually develop the sales associates and other staff so they can grow with the Company as it grows
Work with HR on assessing all the sales associates, and store support staff
Contribute to a positive atmosphere that is fun, professional, productive and team oriented; encourage ongoing dialogue with direct reports to foster new ideas and to achieve sales objectives
Regularly and effectively communicate company/store sales plan objectives the team so they can achieve clearly defined sales expectations.
Plan out work assignments and work schedules of the employees and assign specific duties to employees
Ensure that the store personnel comply with the store’s security, sales and record taking practices and procedures.
Model and promote great customer service
Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
Demonstrate sales leadership by actively being on shop floor; working with the store team in developing techniques that can build customer loyalty and brand awareness through superior service
Ensure Sales Associates are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences

Daily Tasks:

Take opening and closing stock count
Ensure store is visually appealing
Collate and communicate customer feedback.
Perform opening and closing procedures
Attend to customers

Weekly Tasks:

Routinely review POS transactions, incoming/outgoing merchandise orders and inventory levels for accuracy; regularly prepares scheduled sales reports
Prepare weekly operations reports.

Monthly Tasks:

Work with BDM to prepare sales report
Prepare inventory report.

Requirements Educational Qualification:

HND or BSc in any related discipline preferably Marketing, Business and Finance.

Experience:

Be proficient with Microsoft Office Word and Excel and a Point of Sales (POS) system
Be flexible to work in various roles based on business needs (front or back office)
Appreciated background in luxury goods a plus
Appreciated previous titles: Store Manager, Store Director, Retail Manager, Retail General Manager.
Minimum of 3 to 5 years of sales management experience in retail or luxury retail environment, with proven track record in sales generation and overseeing the achievement of sales and profitability targets
Experience must include: leadership, coaching and development of sales teams; performance management; stock/inventory management; visual merchandising
Be able to work non-traditional hours, including days, nights, weekends and holidays

Skills and Abilities:

Excellent selling, communication and negotiation skills
Good written and verbal communication skills
Able to work in a fast pace environment
High proficiency in MS Office Suite
Must be able to prepare management reports and correspondence
Good initiative, time and stress management skills.
Goal oriented approach
Highly analytical with a drive for numbers
Good networking, prospecting and closing skills
High level of professionalism
Result-oriented and dynamic team player with exceptional motivation and interpersonal skills.
Relationship management skills and openness to feedback