Field Support Engineer (Radio or Fiber) at Hoop Telecoms Limited

Hoop Telecoms Limited was established in 2017 as a full Telecommunications Service provider. Since its formation, Hoop Telecoms has been growing rapidly and is emerging as a leading provider of telecommunication and business solutions. Our goal is to be the telecom company of choice for voice, video, and data for consumers in Nigeria, West Africa, Africa, and globally. Simply put; our vision is global. HOOPTEL is led by a strong management team with knowledge and extensive experience in the telecom industry, and other professionals with strong administrative skills and experience. We are primarily focused on delivering solutions to customers in Enterprise networks connectivity, Broadband internet services, Voice communication solutions, Video and secured data solutions, Data Centre and co-location services, managed cloud services, and other related telecommunication systems.

We are recruiting to fill the position below:

Job Title: Field Support Engineer (Radio or Fiber)

Location: Ilupeju / Gbagada, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a skilled and proactive Field Support Engineer to provide on-site technical support, installation, and maintenance services for our telecommunications infrastructure. 
• The ideal candidate will ensure consistent network performance, resolve field issues efficiently, and contribute to excellent service delivery across client locations in Lagos.

Responsibilities

• Install, configure, and maintain telecom equipment including routers, switches, antennas, and fiber optics.
• Respond to service calls and deliver hands-on technical support to clients.
• Maintain accurate documentation of field activities, service reports, and equipment status.
• Ensure safety and compliance with company protocols during all field operations.
• Support project rollouts and system upgrades as directed.
• Train end-users or junior field technicians when necessary.
• Conduct regular site inspections and preventive maintenance to ensure optimal network uptime.
• Troubleshoot and resolve connectivity or hardware issues efficiently.
• Liaise with the Network Operations Center (NOC) for escalations and network status updates.

Requirements

• Bachelor’s Degree or HND in Electrical / Electronic Engineering, Telecommunications, or related field.
• Strong communication, troubleshooting, and time management skills.
• Flexibility to travel to client sites across Lagos and work under varied conditions.
• Experience with fiber optics installation and splicing.
• Familiarity with wireless networks (Wi-Fi, LTE, microwave).
• Knowledge of telecom industry standards and safety protocols.
• Minimum of 3 years  experience in field support within the telecoms industry.
• Proficiency with networking tools, diagnostic devices, and telecom systems.
• Solid understanding of IP networking and telecommunications infrastructure.

Benefits

• Be part of an innovative and fast-growing telecoms company.
• Opportunity for career advancement and professional development.
• Competitive compensation and a collaborative work environment.

How to Apply
Interested and qualified candidates should send CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline 2nd May, 2025.