Field Support Officer at 3Line Card Management Limited

3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven by our Card Scheme.
Location: Victoria Island.

We are recruiting to fill the position below:

Job Title: Field Support Officer

Location: Lagos
Employment Type: Full-time

Responsibilities

• Maintain and repair faulty POS
• Provide field and remote support to the merchants.
• Gives weekly report of all merchants visited
• Hardware and Software installation, configuration, and training on POS functionality.
• Visit the merchant locations in Lagos or other country regions.
• Maintain a detailed record of all complaints and issues related to the merchant's POS system, along with their resolutions.

Qualifications

• A recent graduate with 1 year work experience in the field.
• Good communication and interpersonal skills
• Good Relationship skills and emotional intelligence skills
• Must be a skilled motorcycle rider.
• A comprehensive knowledge of the roadways in Lagos is essential.
• He must be smart and be self-driven and able to take initiative
• Proficient in computer skills, particularly with Microsoft Office Suite.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.