Field Support Technician (FST) at FiberOne Broadband

FiberOne is the largest Fiber to the Home (FTTH) premium broadband provider in Nigeria. We deliver excellent Fiber internet services across homes and offices with a triple-play service comprising broadband, voice, and video. Our cutting-edge technology can guarantee low latency and optimal speed.

As pacesetters, FiberOne has consistently deployed high-end ultramodern technology to serve the rapidly emerging digital environment of netizens in Nigeria. Over the past 7 years, we have focused on nurturing the relationship we have with our customers.We are constantly discovering innovative ways to create more value and meet the needs of our customers. We understand the peculiarities of different types of business needs and can offer bespoke
services tailored to your request.

We are recruiting to fill the position below:

Job Title: Field Support Technician (FST)

Location: Lagos
Employment Type: Full-time

Role Description

• The role is responsible for the delivery of excellent customer experience while performing installations, maintenance, etc of various fibre equipment and services.

Key Accountabilities

• Identifies network and device issues, applying technical or procedural remedies.
• Conducts Quality Control Checks on all incident resolution reports as per established guidelines.
• Empowers the division to achieve 100% uptime for all last-mile infrastructure.
• Facilitates and coordinate implementation of planned FTTH project/task; providing support to ensure high quality and timely delivery.
• Bear ultimate accountability for ensuring planned FTTH activities are implemented according to SLAs, processes, and budget.
• Preparing reports and presentations about the FTTH design, plans and performance.
• Work with other team members for efficient and timely fault resolution on the company network on any customer incident.
• Performs equipment and consumable inventory management for Contractors, ensuring their availability, repair, or return. Keeps accurate records of splitter and equipment conditions in all buildings, as well as inspection results.
• Upholds the highest safety standards and actively fosters a culture of excellence in safety across all operational processes.
• Adheres to daily and weekly checks to maintain the seamless operation of sites, maintaining up-to-date and precise records.
• Ensures all work complies with Health and Safety requirements.
• Leads response teams to address specific technical issues, identifying root causes and implementing timely Engineering Operations solutions.
• Drives continuous improvement initiatives in infrastructure by monitoring compliance with procedural standards and policies while delivering on agreed-upon metrics.
• Manages maintenance and repair programs to prevent service disruptions.
• Maintains routing plans, network maps, and disaster recovery strategies to support business continuity in the event of unexpected service interruptions.

Qualifications

• B.Sc / HND in Electrical Engineering, Mechanical Engineering or any relevant discipline
• Fundamental knowledge of network design and layout as well as low voltage (copper / fibre) cabling
• Ability to use OTDR, Light Source, Power Meter, and Splicing Machine.
• Physically strong and agile.
• CCNN/CCNP is a plus.
• Ability to confidently communicate with personnel at all levels of the organization.
• Extensive technical knowledge deploying and managing network and infrastructure environment
• Well organized, articulate and has numerate skills
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.

How to Apply
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail.

Note

• If you are ready to take on this exciting leadership opportunity and contribute to our mission of developing and nurturing great talents, please send your resume 
• Only qualified candidates will be contacted.