Graduate Reservation Officer Job Vacancy at Kendor Consulting
Kendor Consulting is currently sourcing the right candidate to take up this strategic role in her client's organisation.
Job Title: Reservation Officer
Job Reference Number: ROR1
Responsibilities:
- Responsible for maximizing all opportunities to sell rooms at the
best possible rate. Ensuring clear communication with guests, obtaining
all necessary information and providing the guest a room that meets
their expectations.
- Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
- Maintain knowledge of current resort events, activities, hours of
operation as well as Service and facilities currently available.
- Responds to communications from guests, external agents, and
referral networks concerning reservations by mail, telephone, website,
contact and so on, Creates and maintains reservation records.
Educational Qualification:
- A degree in Hotel Management, Administration or any relevant field.
Skills:
- Excellent written and oral communication skills required.
- Positive interpersonal skills required.
- Previous call-center experience preferred.
- Excellent listening and comprehension skills required.
- Must be smart approachable and friendly.
- Must be fluent in verbal and written English.
- Excellent computer and typing skills are required. Excel and Word proficiency desired.
Requirements:
Will often have to work nights and
weekends, putting in long hours to ensure the overall success. However,
your hours may vary greatly during high and low seasons.
Experience
- At least 3 years relevant experience in Customer service, Front desk Reservations.
- Previous experience in Resort/Hotel and Leisure services is an advantage.
How to Apply
Please send qualified CVs to
[email protected]
indicating the reference number. Applications without reference numbers
will not be processed.
Application deadline 15/02/2016.