Guest Service Agent at 234 Hospitality

234 Hospitality is a reliable recruitment agency specialising in recruiting talents within the hospitality and entertainment industry.

We are recruiting to fill the position below:

Job Title: Guest Service Agent

Location: Lagos

Position Summary

The 'Guest Service Agent' represents the hotel to the guest as the first point of contact and assist them throughout all stages of the guest's stay.
The GSA will determine a guest's reservation status and identifies duration of guest stay, assist guests to complete registration cards, handle payment and then assigns rooms, accommodating special requests whenever possible.

Duties and Responsibilities

Register guests, assigns guest rooms and accommodates special requests whenever possible.
Assists in pre-registration and booking of rooms for reservations and is acquainted with cancellation procedure.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Knowledgeable about all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understands room status and room status tracking.
Knowledgeable about room locations, types of rooms available, and room rates.
Presents service options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
Reports any unusual occurrences or requests to the manager or assistant manager.