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Job For Customer Relations Manager at Literamed Publications Nigeria Limited, 20th March, 2019

Mar 20, 2019, 10:21 AM
Literamed Publications Nigeria Limited, est. 1969, is Nigeria's leading Children's book publisher. Its imprint, "Lantern books" is now a household name in Nigeria and West Africa. Literamed has in its stable over 400 titles of books for Pre-primary, Primary, Secondary and Literature texts for different age ranges, all widely accepted in Nigerian Schools. We are recruiting to fill the vacant position below:
Job Title: Customer Relations Manager Location: Lagos Job Description
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Communicates pricing, product information, shipping dates and other appropriate order information to customer to ensure customer satisfaction
  • Manage and maintain contact, communication and good relations with customers to satisfy their various service and product requirements in accordance with our business goals
  • Provide sales and sales forecasting information to the management.
  • Letting customers know about products the company offers
  • Working closely with Canvassers and Sales Representatives
  • Escalating and resolving areas of concern as raised by clients
  • Carrying out client satisfaction surveys and reviews
  • Passing leads to the sales team and following up on progress
  • Alerting the sales team to opportunities
  • Liaising with internal departments to ensure client needs are fulfilled effectively
Requirements
  • Must be able to work as part of a team and motivate others
  • Fundamental understanding of computer operations and software
  • Must have product line knowledge
  • Strong leadership skills
  • Ability to multi-task and pay attention to detail.
  • 3 - 4 years of experience in Database Customer Support Management
  • Strong interpersonal skills and an ability to build rapport with customers
  • Hardworking with a strong work ethic and an organized approach to work
  • Previous experience working as a client relationship manager or a track record of managing client relationships
    How to Apply Interested and qualified candidates should send their CV to: johnson.akinkuowo@lantern-books.com Please use the Job Title as the subject of your e-mail.
Application Deadline 3rd April, 2019.

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Media / Advertising / Publishing 
Experienced Personnel Literamed Publications Nigeria Limited Lagos State