Click here to join our Telegram channel
Jobs

Job Openings at VAVA Projects


VAVA Projects - A Furniture and Real Estate company is recruiting to fill the position below:

 

 

Job Title: Customer Care Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

  • We are looking for a Customer Care Officer that will be the liaison between our company and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Candidates should possess a Bachelor's Degree or HND
  • 2-3 Years Proven work experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

 

 

Job Title: IT Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

  • We are looking for an IT Officer to design and implement functional and cost-efficient IT systems.
  • IT Officer responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools.
  • In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. If you also have hands-on experience with technical projects, we’d like to meet you.
  • Your goal will be to leverage tech solutions to meet organizational needs.

Responsibilities

  • Communicate with stakeholders to understand their requirements
  • Develop and analyze functional specifications
  • Design efficient IT systems to meet business and technology needs
  • Coordinate developers to build and implement technology solutions
  • Integrate multiple systems and reconcile needs of different teams
  • Gather feedback from end users about system performance
  • Plan and oversee projects (e.g. upgrades, hardware/software installations)
  • Provide advice and technical training
  • Keep abreast of technology trends and developments

Requirements

  • BSc / BA in Computer Science, Engineering or a related field
  • 2-3 Years Proven work experience as an IT Analyst, IT Consultant or similar role
  • Experience in project management
  • Knowledge of databases, system security and troubleshooting
  • Understanding of business practices
  • Excellent communication skills
  • Analytical mindset
  • Problem-solving aptitude

 

 

Job Title: Project Planning Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

  • We are looking for a Project planning officer to coordinate project activities, including simple tasks and larger plans
  • You will manage schedules, arrange assignments and communicate progress to all team members.

Responsibilities

  • Coordinate project management activities, resources, equipment and information
  • Break projects into doable actions and set timeframes
  • Liaise with clients to identify and define requirements, scope and objectives
  • Assign tasks to internal teams and assist with schedule management
  • Make sure that clients’ needs are met as projects evolve
  • Help prepare budgets
  • Analyze risks and opportunities
  • Oversee project procurement management
  • Monitor project progress and handle any issues that arise
  • Act as the point of contact and communicate project status to all participants
  • Work with the Project Manager to eliminate blockers
  • Use tools to monitor working hours, plans and expenditures
  • Issue all appropriate legal paperwork (e.g. contracts and terms of agreement)
  • Create and maintain comprehensive project documentation, plans and reports
  • Ensure standards and requirements are met through conducting quality assurance tests.

Requirements

  • 2 - 3 Years Proven work experience as a Project Coordinator or similar role
  • Experience in project management, from conception to delivery
  • An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
  • Solid organizational skills, including multitasking and time-management
  • Strong client-facing and teamwork skills
  • Familiarity with risk management and quality assurance control
  • Strong working knowledge of Microsoft Project and Microsoft Planner
  • BSc in Business Administration or related field
  • PMP / PRINCE2 certification is a plus
  • Proficient in MS Project and Primavera.

 

 

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the mail.

 

Application Deadline 16th June, 2021.


Click here to join our Telegram channel
Have you submitted your CV countless times without getting a job interview invitation?
Our Professional writers will help you write an outstanding CV and Cover letter that will increase your chances of landing your dream job!

Try Now

Subscribe to free job alerts