Jobs

Latest Job Vacancies at Old Mutual Nigeria, 28th September, 2018

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances. We are recruiting to fill the position below:

Job Title: Senior Administrator REF: 1126/NIGE/EU/Senior Administrator/Nigeria/280918 Location: Nigeria Contract: Permanent Available: ASAP Category: Insurance Offer: Market Related Introduction

Individually accountable to provide immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. A Senior Administrator is fully multi-skilled across products and processes, and has extensive relevant experience.

Description

Ensure daily operational Customer Service efficiency/delivery.
Responsible for the daily work flow and volumes within the turnaround time
Maintains and enhances service/work standards to delivers quality work within a given process
Often consulted for system enhancements and testing.
Resolves technical and complex problems, especially in support of administrative queries/issues.
Follows standardised processes and provides administrative support in line with normal business functioning.
Delivers on daily production standards and adheres to service and quality standards.
Provides an Indirect service to customers and intermediates.
Responds to immediate requirements within procedure.
Uses standard administrative techniques to coordinate own work.
Product and process knowledge in different areas may differ but basic skills remain the same.
May act as mentor to less experienced Administrators.
Fully multi-skilled across products and processes.
Has extensive, relevant experience.
Often acts as a resource for less experienced staff.

Key Result Areas Personal Effectiveness:

Accountable for service delivery through own efforts.
Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
Makes increased contributions by broadening individual skills.
Collaborates effectively with others to achieve personal results.
Accepts and lives the company values.

Coaching:

May act as mentor to less experienced administrators.

Documentation Processing:

Follows standardised processes and provides administrative support in line with normal business functioning.
Provides an indirect service to customers and intermediaries.
Responds to immediate administrative requirements within procedure.
Often acts as a point of escalation for matters with higher level of complexity than those handled by Administrators.
Delivers on daily production standards.
Uses standard administrative techniques to coordinate own work.

Quality Assurance:

Performs quality checks on own work.
Adheres to service and quality standards.
Delivers, maintains and enhances work standards and quality within the given process.
Ensures daily processing complies with all appropriate product and legislative rules and requirements.
Maintains and update procedural documentation.
Ensures quality of Service delivery to customers conforms to agreed service level standards.
Ensure customers are well informed about issues affecting their cover.

Relationship Building:

Establishes and maintains relationships with internal and external stakeholders.
Builds and manages internal/external relationships.
Manage internal/external Customer Complaints.

Minimum Requirements Qualifications and Experience:

A First degree or its equivalent in relevant field
Experience in a technical operations department (3 years plus)
Excellent communication skills (verbal and written)
Very good interpersonal skills
Good people management skills
Good knowledge of MS packages (Word, Excel etc.)
Extensive product and process knowledge.

Interested and qualified candidates should:Click here to apply

Job Title: Administrator Ref No: 1127/NIGE/EU/ADMINISTRATOR/Nigeria/280918 Location: Nigeria Start Date: 2018-09-28 Contract: Permanent Available: ASAP Category: Insurance Offer: Market Related Introduction

This role is individually accountable for providing effective and efficient response to administrative requirements in accordance with SLA parameters in a processing environment with basic technical knowledge of corporate business and its impact on regulatory framework for the Life business in order to maximize productivity and customer satisfaction.

Job Specification Descriptor:

Deliver on daily task and adheres to service and quality standards.
Provides both direct and indirect service to customers and intermediaries.
Ability to initiate reinsurance cession and recovery on timely basis
Ensure timely capturing/loading of data into operations software
Proficiency in the usage of Microsoft office for report generation and interpretation
Having a fair knowledge of group and credit life assurance products
Understanding the corporate claims management process and procedures
Respond to immediate requirement in line with standard operating procedures
Ensure daily operational Customer Service efficiency/delivery.
Responsible for the daily work flow and volumes within the turnaround time
Maintains and enhances service/work standards to delivers quality work within a given process

Key Result Areas Operational Delivery:

Respond to immediate administrative requirements within time frame
Follows standardized processes and provides administrative support in line with business demands.
Delivers on daily task promptly.
Uses standard administrative techniques to coordinate own work.

Personal Effectiveness: