Latest Recruitment at Altara Credit Limited, 4th December, 2019

Altara Credit Limited (“Altara”) is a Nigerian consumer and business services venture. Our core value proposition is to improve the quality of life for the average Nigerian by driving financial inclusion. Altara is built on serving the under banked and the otherwise financially excluded. Our debut service is “buy now, pay later” where we allow formal & informal sector workers, and SME owners purchase a variety of products and equipment for their homes and businesses but instead of paying for the products in full upfront, pay a small amount over time. We are recruiting to fill the position  below:   Job Title: Documentation Verification Agent Locations: Ilorin (Kwara), Oyo Town and Ogbomosho Job Description

• Reviewing all required documents against preset criteria regarding approval
• Verification of expected customer’s addresses
• Submission of verified customer’s addresses within the stipulated turnaround time (TAT)
• Ensure accurate data on customer addresses verified.
• To conduct physical visit to customer’s business and/or residential addresses for verification
• Ascertain the authenticity of certain facts
• Preparation of verification feedback report upon conclusion of verification.
• Responsible for preparing, scanning and validating of documents into verification systems
• Carry out other deliverables as assigned by Team Lead

• B.Sc/HND in related discipline
• Proven experience in credit assessment or similar role.
• Proficient in Microsoft Office suite.
• Sound data analytical skills
• Able to work with a team
• Commitment to process improvement.
• Strong persuasion skills
• Strong communication skills, both verbal and written

• Data analytical skills
• Strong communication skills
• Good negotiation skills
• Strong persuasion skills
• Team work
• Proficient in the use of Microsoft Excel

• Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.
• Maintain debtor’s book to ensure that the debt status is accurate and latest.
• Develop reports on overdue account.
• Monitor slow moving accounts to identify delinquent accounts and take necessary action to recover the debts.
• Post customers’ check and ensure timely credit transfer.
• Review collection queue to perform collection activities accordingly.
• Adhere to collections policies and procedures.
• Close a specific number of collection accounts each month to meet assigned target.
• Contact debtors and implement repayment schedules and terms.
• Visit defaulting customers for payment
• Assist the company to take legal action against debtors by providing necessary information
• Carry out other deliverables as assigned by Team Lead

• B.Sc/HND in Business Administration, Finance, Accounting or any related discipline
• Minimum of 2 years' experience in collections/ Recovery in a consumer finance company, microfinance or bank
• Excellent written and face interpersonal, communication and persuasion skills
• Strong mathematical skills
• Commitment to achieving performance goals
• Knowledgeable in Microsoft office tools including MS Excel, Word and power point
• Strong analytical, organizational and attention to details
• Great at time management, multitasking and prioritizations skills

• Analytical skills
• Negotiation skills
• Innovative skills
• Persistency
• Ability to take initiative
• Ability to work with stress and under pressure

• Maintaining Altara Credit image to the highest standards and ensuring the showroom, stockroom and all displays are neat and tidy at all times.
• Explains Altara Credit schemes to customers
• Initiate inspiring customer interaction by building and maintaining meaningful relationships to recognize customer requirements
• Ensuring that Altara Credit Customers are attended to at the highest levels of customer service at all times, serving Customer in a courteous and professional manner, handling customer complaints efficiently and providing accurate advice.
• Assisting with stock management ensuring deliveries are put away timely and ensuring the shop floor is replenished at all times.
• Assists supervisor with preparation and sending reports
• Ability to cross sell products to customers
• Receive payments from customers and prepare necessary invoices and schedules
• Carry out other responsibilities as assigned by Lead

• B.Sc/HND in Business Administration, Marketing, Economics or any related discipline
• Minimum of 2 years' experience as a customer service representative in a consumer finance company, microfinance or bank
• Excellent written and face interpersonal, communication and persuasion skills
• Strong mathematical skills
• Relationship management
• Knowledgeable in Microsoft office tools including MS Excel, Word and power point
• Analytical, problem solving skills, organizational skills and attention to details.

• Exceptional communication skills
• Ability to multitask
• Rapport building
• Good time management
• Attentive to detail
• Proven sales and customer satisfaction record
• Good product knowledge
• Strategic prospecting skills