Officer, Client Service at Stanbic IBTC Pension Managers

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Officer, Client Service

Location: Walter Carrington Crescent, Lagos
Employment Type: Full Time

Job Description

• The Client Service Officer should be able to attend to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals.
• He/she is expected to maintain a high level of integrity and ethical standards.
• Client Service Officer is expected to have the adequate knowledge to attend to any number of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Difficult and Unusual (MDU) situations/ transactions to the relevant Branch Service Manager (BSM) and where necessary, engage the Regional Branch Service Manager (BSM). The
• Client Service Officer should be able to stand as a useful medium of feedback to management because of the sensitive nature of regular interface with clients.
• Client Service Officer is expected to proactively and reactively enlighten customers about the group products.

Qualifications

• Minimum of First degree in Arts, Social Science or any other related field.
• Minimum of 2 years post Nysc experience.
• Knowledge and experience in effective service delivery is an added advantage

Additional Information:
Behavioural Competencies:

• Establishing Rapport
• Generating Ideas
• Interacting with People
• Technical Competencies:
• Customer Understanding (Pension)
• Product and Services Knowledge
• Product Related Systems (Pension)
• Making Decisions
• Managing Tasks
• Pursing Goals
• Upholding Standard

Method of Application
Interested and qualified canddiates should:
Click here to apply