Ongoing recruitment at Action Against Hunger

Action Against Hunger is the world’s hunger specialist and leader in a global movement that aims to end life-threatening hunger for good within our lifetimes. For 40 years, the humanitarian and development organization has been on the front lines, treating and preventing hunger across nearly 50 countries. It served more than 21 million people in 2018 alone.

We are recruiting to fill the positions of:

Job Title: Human Resources Assistant

Location: Maiduguri, Borno
Employment Type: Full Time
Slots: 2 Openings
Department: Human Resources
Direct Line Manager: HR Officer / Resourcing Officer
Proposed Start Date: August 2021

Key Responsibilities

• Maintain and update base staff contact list and share on a monthly basis;
• Organize business cards for relevant full time staff in the mission;
• Arrange for hotel or guesthouse accommodation bookings for visiting staff;
• Provide monthly tracking of all flight and hotel bookings;
• Ensure sufficient supply of office and guesthouse cleaning supplies and materials and work with HR to replenish them on a quarterly basis;
• Manage the stocking of stationery store in coordination with Logistics and place appropriate order to re-stock supplies;
• Provide administrative support for new pension and salary account openings or changes;
• Maintain a database of all staff information, documents, expiration dates, etc;
• Support the base HR team in the planning and scheduling for new staff briefings and organizing training activities;
• Assist in the recruitment and selection of Base National staff;
• Support in advertising campaigns within budget– online and other media as appropriate;
• Support the long listing of applicants and preparation of recruitment tools and documents when required;
• Support the Resourcing Officer in tracking recruitment activities ensuring all candidates receive timely communication and feedback;
• Tracking and filing of HR documents.

Position Requirements

• Bachelor’s Degree in fields related to HR, Administration and Management or equivalent year of experience;
• Experience working in HR and/or administrative support positions, 1+ years;
• Excellent verbal and written communication skills;
• Approachable, diplomatic, able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment;
• Excellent computer literacy including all Microsoft Office programs (Word, Excel, PowerPoint, Outlook);
• Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently;
• Able to maintain confidentiality.

Minimum Basic Salary & Other Benefits

• N172,695 Monthly.
• Other benefits include but not limited to 100% health care coverage, paid leave per year, free and direct access to Cross Knowledge e-learning platform.

Interested and qualified candidates should:
Click here to apply

Job Title: Warehouse Assistant

Location: Maiduguri, Borno
Employment Type: Full Time
Direct Line Manager: Warehouse Officer
Department: Monitoring & Evaluation
Proposed Start Date: August 2021

Key Responsibilities

• Identify the items entering and leaving and check the quality, quantity and documentation;
• Report any problems with quality, quantity or documentation immediately;
• Provide support to Warehouse officer on update the SFU;
• Update any database upon request in the framework of storage management;
• Keep stocks forms bin cards, stock cards etc. up to date;
• Restrict entry into storage facilities and keep keys for the storage facilities;
• Supervise the use-by dates of food and medicine, ensuring proper stock rotation. Advise Logistics Assistant whenever expiry dates are approaching (within 2 months);
• Conduct monthly physical inventory of all items in stock and anytime upon request or convenience;
• Identify stock that is not being utilized and report to warehouse officer;
• Daily store supervision ensuring it is clean, organized and is regularly ventilated;
• Separate foodstuffs from other stock and pay special attention to dangerous goods;
• Ensure storage facilities are free from rodents and any other pests which may damage stock and periodically plan for fumigation of storage facilities;
• Plan for disposal of expired/infected products in collaboration with the logistics officer and program teams;
• Ensure budget holders personally conduct a physical review any stock they have requested and sign the necessary documentation;
• Directly supervise the process of loading and unloading, including casual worker request, attendance sheets and ensuring timely payment is made.

Position Requirements

• Diploma in a related field with at least 1 year proven experience in stock management;
• Sound knowledge of general storage procedures;
• Excellent knowledge of Microsoft Packages;
• Capacity to be flexible and adaptable;
• Good communication skills in both written and oral English and excellent in Hausa or Kanuri language.

Minimum Basic Salary
N172,695 Monthly.

Interested and qualified candidates should:
Click here to apply

Job Title: ICT Assistant

Location: Potiskum, Yobe
Employment Type: Full Time
Proposed Start date: August 2021
Direct Line Manager: ICT Officer

Key Responsibilities

• Backing up of all users’ official data on the server and then server files are backed up on the NAS at scheduled times for  offices
• Ensure security of all users information/data against threats by installing anti-virus on all the computers and regularly update for offices.
• Installation of all user’s relevant application on the respective user computer;
• Managing the functionality of all CCTV systems and take responsibility to backing up of all CCTV footages for  offices
• Collaborate with the procurement team to see that all requested equipment/services are delivered with the right specifications
• Coding/labelling of all procured equipment in close collaboration with the DHoD - Infra.
• Configure/install equipment for all users of offices.
• Creating and updating hardcopy of all equipment folders with the equipment card and other relevant information for offices.
• Supports the ICT Officer to allocate all requested equipment to office users with well-documented Equipment Temporary Allocation Form.
• Carry out periodic maintenance of all ICT equipment in  offices and always put them in  good working condition
• Repair of all equipment for offices and allocation of GSM lines to users and takes full responsibility of maintaining the records.
• Closely monitor the delivery of all services by the service provider as agreed in the Service Level Agreement to ensure that the agreed services are provided for offices.
• Monitor the use of all communication services (internet, gsm, satallite and radio);
• Configuration of all accounts (email, NHF and other relevant platform) for all users of  offices and maintains the database for same for the locations;
• Supports the ICT Officer in the day to day user support and all requested supports are rendered within reasonable time frame for users of offices.

Position Requirements

• Bachelor’s Degree / Higher National Diploma in Computer Engineering, Computer Science, Telecommunications Engineering, Electrical Engineering or related fields. A non-related field with professional certifications and minimum of 3 years work related experience.
• Professional certificate(s) and/or trainings in the ICT related fields.
• Minimum of 2 years work experience in similar responsibilities is required.
• Previous experience working for NGOs an asset, particularly international related NGOs
• Capacity for analysis, synthesis and reporting of large amounts of information
• Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently;
• Strong verbal, written and communication skills approachable, diplomatic, able to maintain confidentiality including the ability to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment

Renmuneration

• Minimum Basic Salary: NGN172,695 per month
• Other benefits include but not limited to 100% health care coverage, paid leave per year, free and direct access to Cross Knowledge e-learning platform.

Interested and qualified candidates should:
Click here to apply

Job Title: Nutrition Sector Co-Coordinator

Location: Maiduguri, Borno with frequent travel to Adamawa and Yobe States
Employment Type: Full Time
Department: Nutrition and Health
Experience Level: Senior Manager / Supervisor
Direct Line Manager: Nutrition and Health Head of Department

Company Overview / Job Description

• Action Against Hunger (Action Contre la Faim – ACF) began operations in Nigeria in 2010 in response to the high rate of chronic malnutrition in Northern Nigeria, focusing on integrated programming and looking at the Nutrition for children, pregnant and lactating mothers. In 2011, we expanded our work to begin implementing nutrition development projects in Jigawa and Yobe. Following the crises in Northeast Nigeria, we further expanded our operations in Borno State in 2014 in response to the crisis to address the Nutrition, Health, Food security & livelihoods, WASH, and shelter needs of conflict-affected communities. We are operational in 11 Local Government Areas of Borno, 12 in Yobe, and 3 in Jigawa.
• The mission has over 600 staff including over 40 international employees. There are four base offices: Damaturu, Maiduguri, Monguno, and Dutse, and three sub-bases including Potiskum, Bade, and Damasak.
• USAID-Bureau of Humanitarian Assistance (BHA)'s mission is to save lives, alleviate human suffering, and reduce the physical, social, and economic impact of rapid and slow-onset disasters by supporting at-risk populations to build stable foundations. By ensuring affected populations have enough food and income, health and nutrition services and increased access to improved water, sanitation and hygiene, Action Against Hunger through this action will enhance the goal of saving lives, alleviating human suffering and reducing impact of disasters for the vulnerable populations.
• Action Against Hunger is looking for to fill the role of a Nutrition Sector Co-Coordinator to contribute to the successful implementation of nutrition program activities with the aim to improve access to nutrition and health services for affected population in Borno state. 

Key Responsibilities

• Regularly liaise with the “Lead agencies” and Cluster Lead Agency (CLA) LGA facilitators at the LGA level to identify progress, gaps, bottlenecks and challenges in implementation of nutrition responses, and communicate/feedback to the Sector coordinator and propose corrective actions (if needed); Spend at least 50% of the time in the “deep field”, of Borno, Yobe and Adamawa supporting LGA level coordination
• Support the Sector Coordination team in organizing of and participating in regular sector coordination meetings and information sharing to strengthen emergency nutrition responses in priority locations;
• Identify and liaise with FSL, WASH and other sector partners to advocate for integration of nutrition sensitive interventions and nutrition indicators into their respective response plans and where feasible; propose corrective actions, if needed;
• Provide regular inputs from sector’s partners for Nutrition sector information management products, bulletins, etc., including needs, gaps, supply pipeline updates, etc;
• Act as a Sector Coordinator in the absence of the CLA Sector Coordinator by, which includes management of other sector coordination team member (IMO).
• Act as a focal point for receiving NGO concerns or complains in order to raise these with the Nutrition Sector Coordinator and the Sector Lead Agency to strengthen accountability and transparency of the sector’s decisions and work.
• Participate or coordinate and support the sector coordinator to input into humanitarian needs overview (HNO/HRP), Cadre Harmonize analysis, etc,
• Represent the sector coordination team in the ISWG in the absence of the Sector coordinator and other relevant technical working groups where needed and lead discussion related to analysis of nutrition information.
• Coordinate with the UNICEF/WFP RRM and other rapid response mechanisms in identifying location for intervention based on sector priorities, mobilizing partners to participate in the Missions and analyzing all data generated by RRM teams.
• In collaboration with the SPHCDA, IMTWG and with other sectors, ensure nutrition assessments are conducted using standardized tools and methods.
• Ensure representation of nutrition sector in the Food Security & Livelihoods, WASH, Health and Education Sectors by regularly attending meeting organized by those sectors.
• Support the development of Nutrition Sector strategies and plans, based on solid analysis of the situation; in order for the sector to prepare for and respond appropriately to emergencies.
• As a member of the sector coordination team, provide relevant inputs to the development and revision of the Nutrition Sector Strategic Response Plans (HRP) as required. As part of this process, ensure that gaps and duplications are identified and appropriately addressed.
• As member of the sector coordination team, develop and contingency planning and preparedness for new emergencies related assessment and analysis needed and capacity required for assessment by sector partner, and ensure this is adequately reflected in the overall humanitarian country strategy and response plan
• Ensure that OCHA identified priority crosscutting issues, including gender, HIV and environment; are fully integrated into the nutrition sector strategy and nutrition sector partner projects, in line with ISAC guidance and international best practices with specific focus on ensuring cross-cutting issues are addressed in nutrition survey plans, methodologies, etc.
• Conduct analysis and write up of the nutrition sector information from the various sources and share nutrition briefings with stakeholders and monthly situation analysis with the humanitarian community.
• Identify core nutrition advocacy concerns, including resource requirements related to nutrition surveys/assessments, and contribute key messages to the broader advocacy initiatives of the HCT.
• Advocate for donors to fund Nutrition Sector partners to carry out activities in line with the Nutrition Sector strategies and identified priorities while at the same time encouraging sector participants to mobilize resources for their activities through the usual channels.
• In collaboration with the Sector Coordinator, guide the work of the Information Management Officer to maintain a functional Nutrition Sector Information Management system; which includes Monthly Partner Reporting, Nutrition Partner database and 5W Matrixes; Gap analysis mapping database, Repository of Nutrition Surveys and Sector Website.
• Ensure regular monitoring of nutrition surveys/assessments activities and coordination against sector indicators, including activity at operational level (quality, coverage, continuity and cost).
• Submit regular Sector reports to OCHA and UNICEF in line with reporting requirements (monthly/quarterly).
• The sector co-coordinator is expected to spend at least 40% of his/her time in field monitoring responses and supporting partners in improving quality programming.
• Identify capacity building needs for the sector and coordinate and support training of humanitarian personnel and capacity development of humanitarian partners; based on capacity mapping and understanding of available personnel and institutional capacities.
• Support efforts to strengthen the capacity of SPHCDA and other national//local authorities and civil society on emergency nutrition coordination, responses and assessments.
• Collaborate with the nutrition sector TWGs to organize/conduct training aimed at improving the capacity of partners in conducting SMART surveys, IYCF-E and CMAM programs coverage assessments.
• Support in ensuring that the nutrition sector framework on accountability to affected population is integrated, implemented by nutrition sector partners, monitored and reported accordingly.
• Monitor the implementation of the core sector indicators on AAP that have been agreed with all nutrition sector partners.

Requirements

• Master's Degree in Nutrition, Public Health, Public Health Nutrition, Management or related fields or Bachelor's Degree in Nutrition, Public Health Nutrition with experience in sector/partnership coordination.
• At least 6 years of experience in managing nutrition and health programs in underdeveloped/ crisis contexts;
• Work experience in international NGO context, with a sound knowledge of prevention and management of malnutrition;
• Sound understanding of national guidelines/protocols (CMAM, MIYCN, PHC, IMNCI, RMNCH,  PHC); including international standards (e.g. SPHERE);
• Previous training and experience in nutrition assessments including SMART surveys, MIYCN assessments, KAP surveys etc
• Humanitarian field experience, preferably with supervisory role;
• Excellent skills in report writing, analysis and presentation skills;
• Proven ability to translate analysis and evaluation into operational planning and strategy
• Experience with external representation and knowledge of Cluster mechanisms;
• Experience in Health System Strengthening and working with Government/Ministry of Health
• Good diplomatic, negotiation and conflict/dispute resolution skills.
• Working experience in Northern Nigeria.
• Experience working in an insecure context
• Experience in conflict-related displacements and nutrition crisis contexts;
• Experience communicating in different cultural work environments & with a wide diversity of cultures.

Minimum Basic Salary & Other Benefits

• NGN575,072 per month (excluding other benefits)
• Other benefits include but not limited to 100% health care coverage, paid leave per year, free and direct access to Cross Knowledge e-learning platform.

Interested and qualified candidates should:
Click here to apply

Job Title: MEAL Assistant

Location: Potiskum and Bade, Yobe
Employment Type: Full Time
Slots: 3 Openings
Department: Monitoring and Evaluation
Experience Level: Entry Level
Direct Line Manager: MEAL Officer
Proposed Start Date: August 2021

Company Overview / Job Description

• Action Against Hunger began operations in Nigeria in 2010 in response to the high rate of chronic malnutrition in Northern Nigeria, focusing on integrated programming and looking at the Nutrition for children, pregnant and lactating mothers.
• In 2011, we expanded our work to begin implementing nutrition development projects in Jigawa and in Yobe. Following the crises in Northeast Nigeria, we further expanded our operations in Borno State in 2014 in response to the crisis to address the Nutrition, Health, Food security & livelihoods, WASH, and shelter needs of conflict-affected communities. We are operational in 11 Local Government Areas of Borno, 12 in Yobe and 3 in Jigawa.
• AAH is looking to fill the role of The MEAL Assistant to implement MEAL processes and activities required to improve program quality to achieve positive impact on AAH programs.

Key Reponsibilities

• Qualitative data collection (FGD, KII, IDI) with beneficiaries;
• Participate in the facilitation of training of data collectors;
• Ensure proper community mobilization and sensitization prior to data collection;
• Conduct daily debriefing with data collectors and ensure that issues and challenges are reported;
• Sharing of community engagement schedule with program team on monthly basis;
• Provide daily update to MEAL Officer on on-going data collection, including data collectors performance and challenges encounters;
• Conduct data collectors appraisal following each activities, to submit to the M&E officer;
• Submit timely field reports to M&E officer after implementation of activities;
• Support M&E officer for activity reporting, data cleaning and analysis when required,
• Collation of program data for trend analysis per project;
• Work closely with accountability team in community sensitization, compilation of feedback and complaints at the field level as well as compliant resolution;
• Support project teams in field monitoring.

Position Requirements

• Degree in Economics, Rural Development, Business, Administration, Statistics, Demography or related subject, with previous experience working in humanitarian projects preferably;
•  Experience in data collection, collation, analysis, and report writing (Mobile Data Collection a strong advantage);
• Commitment to and understanding of Action Against Hunger aims, values and principles;
• Capacity to be flexible and adaptable;
• Microsoft Office Skills (Outlook, Excel, Power Point, Word);
• Willing and able to be based and travel regularly within remote areas, where services are limited
• Fluency in at least one local language (Hausa, Kanuri, Fulani, Shuwa, etc.); 
• Good knowledge of the intervention area/s and local economy.

Salary and Benefits

• N172,695 monthly.
• Other benefits include but not limited to 100% health care coverage, paid leave per year, free and direct access to Cross Knowledge e-learning platform.

Interested and qualified candidates should:
Click here to apply

Job Title: Head of Department - Advocacy and Communications

Location: Abuja (with frequent travels across AAH field offices)
Employment Type: Full Time
Department: Operations
Experience Level: Executive
Direct Line Manager: Country Director
Proposed Start date: August 2021

Company Overview / Job Description

• Action Against Hunger (Action Contre la Faim – ACF) began operations in Nigeria in 2010 in response to the high rate of chronic malnutrition in Northern Nigeria, focusing on integrated programming and looking at the Nutrition for children, pregnant and lactating mothers. In 2011, we expanded our work to begin implementing nutrition development projects in Jigawa and Yobe. Following the crises in Northeast Nigeria, we further expanded our operations in Borno State in 2014 in response to the crisis to address the Nutrition, Health, Food security & livelihoods, WASH, and shelter needs of conflict-affected communities. We are operational in 11 Local Government Areas of Borno, 12 in Yobe, and 3 in Jigawa.
• The mission has over 600 staff including over 40 international employees. There are four base offices: Damaturu, Maiduguri, Monguno, and Dutse, and three sub-bases including Potiskum, Bade, and Damasak.
• Action Against Hunger Nigeria Mission is looking for a Head of Advocacy and Communications to lead the development of advocacy and communication strategies and contribute to the overall programs and influence of Action Against Hunger in the country.

Key Responsibilities

• Lead on the definition and the implementation of the country-specific advocacy and communications strategy in close collaboration with other Coordinators and HQ advisors ensuring alignment with ACF’s global and regional Advocacy strategy and objectives;
• Guide advocacy strategy development and priority setting for aforementioned working groups in Nigeria, ensuring views of Action Against Hunger are represented and included;
• Responsible for advocacy initiatives when appropriate, in multiple programs as well as coordinating advocacy work for Action Against Hunger for both the Lake Chad Basin and the Sahel Region;
• Responsible for advocacy campaigns when appropriate, in multiple programs as well as coordinating advocacy and communication work for Action Against Hunger for Nigeria.
• Guide strategic direction of advocacy initiatives for Action Against Hunger including actively seeking funding for these through proposal development.
• Ensure the coherent contribution of the mission Advocacy Strategy to the global advocacy initiatives of the Action Network Against Hunger;
• Implement the advocacy work plan with specific advocacy and communications objectives and activities, as well as a calendar and budget;
• Develop monitoring and evaluation tools that assesses the impact and cost effectiveness of advocacy and communications activities and helps in the development of new activities;
• Train AAH teams in Nigeria about their role in advocacy, humanitarian principles, AAH mandate and ways of working and International Humanitarian Law/legal frameworks as appropriate. Promote the application of humanitarian principles in daily operational and advocacy activities within AAH teams and externally;
• Maintain a regular close collaboration and work with the program departments and field offices (nutrition, WASH, FSL teams) to collect their analysis of the situation supported by data and testimonies from ongoing and relevant assessments/activities;
• Collaborate with external stakeholders and headquarters to ensure collaboration in the development and implementation of advocacy work for the Nigeria mission;
• Contribute and oversee the mission's communication strategy and implementation.

Qualifications

• Degree in Law, International Relations, Development Studies and Planning or a related field from an accredited academic institution;
• Minimum of 4 to 5 years’ relevant professional experience in advocacy and communications;
• Excellent management, organizational, motivational, and leadership skills;
• Proven exposure to high-level stakeholders (governments, UN agencies, NGOs Humanitarian INGOs Platform – at national level);
• Must have strong drafting and verbal communications skills; research and analytical skills; ability to manage competing deadlines and priorities;
• Solid understanding of the political and humanitarian context of Nigeria, the Lack Chad Basin Crisis and the issues in the Sahel Region;
• Credibility to lobby, network, influence and represent ACF Nigeria at all levels;
• Demonstrated working experience in policy analysis, writing and production of reports, policy briefs and publications;
• Proven track record of achieving international media coverage, both traditional and new media;
• Must be disciplined and able to work autonomously and arrive at decisions and conclusions with minimal guidance;
• Proficient in MS Office Applications including adobe photoshop preferably;
• Strong leadership skills, communication skills, capacity to manage tasks efficiently as well as ability to think critically.

Minimum Basic Salary & Other Benefits

• NGN 638,631 per month (excluding other benefits).
• Other benefits include but not limited to 100% health care coverage, paid leave per year, free and direct access to Cross Knowledge e-learning platform.

Interested and qualified candidates should:
Click here to apply

Job Title: Feedback and Complaints Mechanism (FCM) Assistant

Location: Monguno, Borno
Employment Type: Full Time
Proposed Start date: August 2021
Direct Line Manager: FCM Officer

Key Responsibilities

• Participate in creating staff awareness and commitment to a feedback and complaints mechanism, ensuring that all SOPs and ACF core policies are respected;
• Support the set up of various Feedback and Complaints Response Mechanisms in relevant project locations;
• In remote management area, support the establishment of Accountability Focal Person (training, regular meetings, tracking of their reporting requirements);
• Management of the toll free lines and complaints booths
• Respond to enquiries from program beneficiaries ensuring confidentiality of all related data;
• Support the MEAL and Program teams in activity implementation, to ensure beneficiary have access to FCM channels (feedback days, complaints booths, field visits...)
• Ensure the queries of callers using setup hotline are answered while respecting ethical and professional behavior in accordance with the ACF standard operating procedures and HAP guidelines;
• Supervise the logging in of all feedback, complaints and response in the FCM database, coming from all channels;
• Ensure complaints are closed within the appropriate timeframe and refer program specific complaints to relevant program managers for resolution;
• Submit FCM specific project report for donor reporting when required;
• Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the programs/projects;
• Support trainings of external stakeholders on accountability principles (vendors, community volunteers, health workers, etc.);
• Support trainings on accountability principles for new employees and conduct regular refresher trainings for all existing employees.

Position Requirements

• Degree / Diploma in Management, Social Research, Development Studies or a related field;
• At least with 1 year of relevant experience in developing and maintaining accountability and learning activities;
• Knowledge of accountability especially feedback mechanisms concepts and international humanitarian quality standards;
• Fluency in English and at least one local language (especially Hausa, Fulani and Kanuri, both written and spoken skills);
• Strong understanding of HAP, Do No Harm and other relevant global standards;
• Experience in carrying out design and implementation of accountability and complaints reporting mechanisms in Nigeria;
• Experience of developing and/or managing complaints reporting mechanisms for cash transfer Programme;
• Ethical, focused on treating complainants/ community fairly  and culturally sensitive;
• Excellent computer skills especially developing databases;
• Excellent verbal and written communication skills in local languages (Hausa, Kanuri, Fulani…);
• Excellent communication skills and experience in report writing;
• Previous experience in handling feedback mechanism;
• Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post conflict development contexts.

Renmuneration

• Minimum Basic Salary: NGN172,695 per month
• Other benefits include but not limited to 100% health care coverage, paid leave per year, free and direct access to Cross Knowledge e-learning platform.

Interested and qualified candidates should:
Click here to apply

Job Title: MEAL Assistant

Location: Maiduguri, Borno
Employment Type: Full Time
Department: Monitoring and Evaluation
Experience Level: Entry Level
Direct Line Manager: MEAL Officer
Proposed Start Date: August 2021

Company Overview / Job Description

• Action Against Hunger began operations in Nigeria in 2010 in response to the high rate of chronic malnutrition in Northern Nigeria, focusing on integrated programming and looking at the Nutrition for children, pregnant and lactating mothers.
• In 2011, we expanded our work to begin implementing nutrition development projects in Jigawa and in Yobe. Following the crises in Northeast Nigeria, we further expanded our operations in Borno State in 2014 in response to the crisis to address the Nutrition, Health, Food security & livelihoods, WASH, and shelter needs of conflict-affected communities. We are operational in 11 Local Government Areas of Borno, 12 in Yobe and 3 in Jigawa.
• AAH is looking to fill the role of The MEAL Assistant to implement MEAL processes and activities required to improve program quality to achieve positive impact on AAH programs.

Key Reponsibilities

• Qualitative data collection (FGD, KII, IDI) with beneficiaries;
• Participate in the facilitation of training of data collectors;
• Ensure proper community mobilization and sensitization prior to data collection;
• Conduct daily debriefing with data collectors and ensure that issues and challenges are reported;
• Sharing of community engagement schedule with program team on monthly basis;
• Provide daily update to MEAL Officer on on-going data collection, including data collectors performance and challenges encounters;
• Conduct data collectors appraisal following each activities, to submit to the M&E officer;
• Submit timely field reports to M&E officer after implementation of activities;
• Support M&E officer for activity reporting, data cleaning and analysis when required,
• Collation of program data for trend analysis per project;
• Work closely with accountability team in community sensitization, compilation of feedback and complaints at the field level as well as compliant resolution;
• Support project teams in field monitoring.

Position Requirements

• Degree in Economics, Rural Development, Business, Administration, Statistics, Demography or related subject,
• with previous experience working in humanitarian projects preferably;
• Experience in data collection, collation, analysis, and report writing (Mobile Data Collection a strong advantage);
• Commitment to and understanding of Action Against Hunger aims, values and principles;
• Capacity to be flexible and adaptable;
• Microsoft Office Skills (Outlook, Excel, Power Point, Word);
• Willing and able to be based and travel regularly within remote areas, where services are limited
• Fluency in at least one local language (Hausa, Kanuri, Fulani, Shuwa, etc.); 
• Good knowledge of the intervention area/s and local economy.

Salary and Benefits

• N172,695 monthly.
• Other benefits include but not limited to 100% health care coverage, paid leave per year, free and direct access to Cross Knowledge e-learning platform.

Interested and qualified candidates should:
Click here to apply

Job Title: Feedback and Complaints Mechanism (FCM) Assistant

Location: Maiduguri, Borno
Employment Type: Full Time
Proposed Start date: August 2021
Direct Line Manager: FCM Officer

Key Responsibilities

• Participate in creating staff awareness and commitment to a feedback and complaints mechanism, ensuring that all SOPs and ACF core policies are respected;
• Support the set up of various Feedback and Complaints Response Mechanisms in relevant project locations;
• In remote management area, support the establishment of Accountability Focal Person (training, regular meetings, tracking of their reporting requirements);
• Management of the toll free lines and complaints booths
• Respond to enquiries from program beneficiaries ensuring confidentiality of all related data;
• Support the MEAL and Program teams in activity implementation, to ensure beneficiary have access to FCM channels (feedback days, complaints booths, field visits...)
• Ensure the queries of callers using setup hotline are answered while respecting ethical and professional behavior in accordance with the ACF standard operating procedures and HAP guidelines;
• Supervise the logging in of all feedback, complaints and response in the FCM database, coming from all channels;
• Ensure complaints are closed within the appropriate timeframe and refer program specific complaints to relevant program managers for resolution;
• Submit FCM specific project report for donor reporting when required;
• Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the programs/projects;
• Support trainings of external stakeholders on accountability principles (vendors, community volunteers, health workers, etc.);
• Support trainings on accountability principles for new employees and conduct regular refresher trainings for all existing employees.

Position Requirements

• Degree / Diploma in Management, Social research, development studies or a related field
• At least with 1 year of relevant experience in developing and maintaining accountability and learning activities
• Knowledge of accountability especially feedback mechanisms concepts and international humanitarian quality standards
• Fluency in English and at least one local language (especially Hausa, Fulani and Kanuri, both written and spoken skills)
• Strong understanding of HAP, Do No Harm and other relevant global standards;
• Experience in carrying out design and implementation of accountability and complaints reporting mechanisms in Nigeria
• Experience of developing and/or managing complaints reporting mechanisms for cash transfer Programme
• Ethical, focused on treating complainants/ community fairly  and culturally sensitive;
• Excellent computer skills especially developing databases
• Excellent verbal and written communication skills in local languages (Hausa, Kanuri, Fulani…)
• Excellent communication skills and experience in report writing
• Previous experience in handling feedback mechanism
• Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post conflict development contexts.

Renmuneration

• Minimum Basic Salary: NGN172,695 per month
• Other benefits include but not limited to 100% health care coverage, paid leave per year, free and direct access to Cross Knowledge e-learning platform.

Interested and qualified candidates should:
Click here to apply

Note

• Our employees enjoy a work culture that promotes diversity and inclusion
• Action Against Hunger provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, national origin, age, disability or genetics.
• Qualified women are strongly encourage to apply.

Application Deadline  22nd July, 2021.