Jobs

Project Manager at Rand Merchant Bank (RMB)

Rand Merchant Bank (RMB), a division of FirstRand Bank Limited, is a leading African corporate and investment bank and part of one of the largest financial services groups in Africa. We offer our clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions.

We are recruiting to fill the position below:

Job Title: Project Manager

Location: Lagos
Employment Type: Full-time

Job Description

To provide clients with high quality navigational, administrative and technical assistance on all queries relating to electronic banking product sets and channel related requests
Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunities
Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self service options across client baseDeliver customer experience excellence aligned to Organisational values and service standards
Provide customers with relevant information to keep them informed of products and service options
Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
Research, enable and consult on improvements and opportunities to harness technology and platform enablement
Assess own performance against competencies and skills required delivery Identify development needs and select effective solutions to address own development need
Prepare a personal development plan with management to implement and review as required
Monitor own progress against development plan and measure impact of results
Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
Partner and collaborate with team members to achieve team success Share information and knowledge that benefits the team
Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
Build professional long-term relationships with customers based on trust that builds the brand
Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
Monitor customer feedback reports and align processes to maximise efficiencies Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities