Recent Vacancies in a Leading Multinational Chemical Company in Lagos

Adexen Recruitment Agency is mandated by one of the world's leading multinational chemical company, to fill the position of: Job Title: Client Service Officer Job Reference: 1246 Location: Lagos, Nigeria Industry: Industry & Manufacturing Function: Commercial & Communication Contract Type: Temporary (6 Months) Job Description

• The incumbent will be expected to take full responsibility for all back-office processes for export and local orders for the business unit
• Support to local and global sales team with regards to BASF processes and procedures to facilitate growth for the complex environment.
• Customer management (including Data Base)
• Knowledge capturing and sharing with relevant stakeholders.

• Handling client enquiries, checking stock availability, compiling quotes;
• Processing orders on SAP, create delivery note and invoice, coordinate transport;
• Monitoring overdue accounts, resolving account queries and payment allocations;
• Reporting and Planning (completing export registers as per SARS requirements, planning, weekly and monthly status reports and updates and APO);
• Tracking, completing required documentation, clearing of stock;
• Dealing with inspection agency, managing reports and registers, following up on payments;
• Proactive Credit Management (including working in SAP), creating new client accounts;
• Non-Conformance Management and Inventory Management (demand and supply balance, aging stock monitoring, bonded warehouse arrangements, sub-contractor management, ensuring process compliance, invoice management).

• The ideal candidate should possess a National Diploma in or an equivalent tertiary qualification
• Minimum of 2 - 4 years’ experience in the customer service, sales administration or internal sales field would be required
• Customer focus and high level of commitment
• Team player with a high level of administrative skills
• Proven revenue generation (in previous roles)
• Fluent in English and any other European language desirable
• Candidates must have a proven track record of organizational and entrepreneurial skills
• Excellent communication and problem solving skills
• Ability to work independently
• Excellent SAP knowledge with a high level of computer literacy (MS Office, Lotus Notes)
• Knowledge and understanding of local labour markets and employment law regimes within Nigeria is a real plus
• Excellent Use of Excel, Power Point & other MS office packages.

• Procurement of all company supplies, according to company guidelines. Ensuring adequate stock levels.
• Ensuring all statutory and regulatory filings and submissions are made within required deadlines.
• Accurate and efficient inventory management and control.
• Expected to operate the switchboard, screening and transferring of calls, presenting a professional image.
• Supervision of office cleaning service provider, ensure reception, kitchen and office is kept tidy.
• Provide logistical support to meetings including arranging catering where necessary; coordinate booking and use of board room.
• Process invoices, provide administrative support to team as and when required.

• A relevant high school qualification, whilst a tertiary qualification in Administration would be an advantage
• At least three years’ experience in an administrative role
• Good presentation and negotiation skills
• Computer literacy on SAP and Microsoft Office
• Excellent communication and people skills
• A well organized, meticulous candidate with the ability to plan and prioritize activities.
• Fluent in English Language (written and spoken)
• Ability to perform well under pressure would be suited to this role
• Ability to work as an integral part of a team.