Sterling Bank Plc Job Recruitment

Sterling Bank Plc "Your one-customer bank" is a full service national commercial bank in Nigeria. In over 50 years of operations, Sterling Bank (formerly NAL Bank) has evolved from the nation’s pre-eminent investment banking institution to a fully-fledged commercial bank; and completed a merger with 4 other banks - Indo-Nigeria Merchant Bank, Magnum Trust Bank, NBM Bank and Trust Bank of Africa - as part of the 2006 consolidation of the Nigerian banking industry.

Applications are invited for:

Title: Code To Bank 2.0 Talent Recruitment Programme

Location: Lagos
Job Type: Full-time
Specialization(s): Technology

Job Summary

• Code to Bank is a Tech focused talent attraction initiative aimed at harnessing the value of the vast Tech talents in Nigeria and possibly globally.

Job Description

• The Don Tracker; Blockchain Engineer
• Ruler of the Fleet; Technical Writer
• The Knight’s watch; Back End Engineer
• The Bannerman; Front end Engineer
• The Queensguard; DevOps
• The Army of the South; UI/UX Engineer
• The Muliti-faced Asssassin; Mobile Devs
• Mistress of the Citadel; Product Manager
• The First Son; Product Designer
• The Silver Company; Content Analyst.

Job Experience

• Warrior (1 - 2 years of proven experience/ equivalent skillset
• Knight (3 - 4 years of proven experience/ equivalent skillset)
• Lord Commander (5 - 8 years of proven experience/ equivalent skillset).

Interested and qualified candidates should:Click here to apply

Job Title: Customer Center Lead

Location: Lagos
Job Type: Full-time
Specialization(s): Customer service/Call center

Job Summary

• To train, prepare, motivate, and lead Customer Service Officers to meet goals and provide excellent service to customers.

Job Description

• Maintain and develop internal support and service quality standards.
• Review Customer Care agents’ conversations (calls, emails, chats, etc) and assess support interactions based on internal standards.
• Review Service delivery and interaction in branches to ensure standards are met.
• Accompany evaluations with meaningful and constructive feedback.
• Create strategies to improve support KPIs.
• Help agents improve their performance with specific instructions and constant support by mapping the need for training and onboarding programs and initiate these projects.
• Monitor customer service performance and create reports that reflect support performance.
• Create educational materials to ensure knowledge building for all service officers and carry out trainings.

Job Experience

• First Degree in any field
• 1 - 2 years related work experience.

Interested and qualified candidates should:Click here to apply

Application Deadline 14th May, 2021.

Job Title: Quality Assurance Specialist

Location: Lagos
Job Type: full-time
Specialization(s): Quality Assurance/Control

Job Summary

• To maintain a high and consistent level of service quality and ensure that regardless of the representative approached or the support channel used, customers always get similarly excellent service.

Job Description

• Maintain and develop internal support and service quality standards.
• Review Customer Care agents’ conversations (calls, emails, chats, etc) and assess support interactions based on internal standards.
• Review Service delivery and interaction in branches to ensure standards are met.
• Accompany evaluations with meaningful and constructive feedback.
• Create strategies to improve support KPIs.
• Help agents improve their performance with specific instructions and constant support by mapping the need for training and onboarding programs and initiate these projects.
• Monitor customer service performance and create reports that reflect support performance.
• Create educational materials to ensure knowledge building for all service officers and carry out trainings.

Job Experience

• First Degree in any field
• 1-2 years related experience.

Interested and qualified candidates should:Click here to apply

Application Deadline 18th May, 2021.