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Store Operations Manager at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:


Job Title: Store Operations Manager

Location: Lekki Phase I, Lagos
Industry: Retail
Employment Type: Full-time

Duties & Responsibilities

  • Lead others and work effectively with the retail team
  • Supervise, assign and direct activities of the store’s team
  • Organize and distribute staff schedules.
  • Assist HR & Store Supervisors in Coaching, counselling and Training Shopfloor Staff.
  • Evaluate on-the-job performance.
  • Effectively communicate information to store team and supervisors in an open and timely manner
  • Support Store team with actions plans for operational and service improvement

Customer Service:

  • Ensure standards for quality, customer service and health and safety are met
  • Promote the company's customer service culture
  • Handle all customer relations issues in accordance with company policy
  • Promote a positive shopping experience for all customers
  • Provide colleagues personalized customer service feedback and coaching

Merchandising / Presentation:

  • Stock shelves and oversee proper shelf display based on Store Planogram
  • Ensure promotions are accurate and merchandised to the company’s standards.
  • Help retail sales staff achieve sales targets.

Job Knowledge, Skills & Experience
Mandatory educational background, qualifications, and experience for this role:

  • HND / B.Sc. in any relevant Degree
  • Strong problem-solving skills
  • Good team leadership and decision-making skills is required.
  • 3-5 years of retail store experience, 2 of which must be as a supervisor
  • Excellent Communication skills.

N150,000 - N200,000 (Net salary) Monthly


How to Apply
Interested and qualified candidates should send their CV and Application Letter to: [email protected] using the Job Title as the subject of the email

Application Deadline  2nd August, 2022.

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