Technical Support Engineer at 3Line Card Management Limited

3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven by our Card Scheme.
Location: Victoria Island.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer

Location: Lagos
Job Type: Full-time

About the Job

• The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues.
• You will support the customer by acting as the liaison between the customer and other internal teams.

Responsibility

• Reproduce customer environment and run tests.

Qualifications

• B.Sc / HND in Information Technology, Computer Science, or equivalent.
• 3+ years of technical support/Engineer experience.
• Experience supporting various IT Systems.
• Ability to provide step-by-step technical help, both written and verbal.
• Good understanding of computer systems, mobile devices and other tech products.
• Problem-solving and critical-thinking skills.
• Ability to work well under pressure.
• Time management and multitasking.
• Proven support experience in software as a service (SaaS) and other cloud applications.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Ability to diagnose and troubleshoot basic technical issues.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  23rd June, 2023.