Medical Office Manager Interview Questions

Medical Office Manager is a healthcare professional responsible for directing, supervising and coordinating staff and office activities on a day to day basis at medical facility to provide quality, cost effective patient care.

Whether you're a job seeker preparing to be interviewed for the role of Medical Office Manager or an employer preparing to interview candidates for Medical Office Manager position, these Medical Office Manager interview questions will help you prepare yourself for the job interview session.

Medical Office Manager Interview Questions

Below are a list of some skill-based Medical Office Manager interview questions.

1. How often should employees be given performance evaluations?
2. How do you create and maintain a positive patience experience?
3. What are the attributes of an exemplary medical office manager?
4. What is your preferred process for training new employees at the office?
5. How do you prioritize your work as the manager in a medical office?
6. Tell me about a situation where you handled a dissatisfied patient. How did you manage the situation?
7. A medical practice has several healthcare professionals and administrative staff. How will you manage each professional to ensure they are motivated and maintain a harmonious relationship in the office?
8. We want to improve our patient satisfaction rates. What strategies would you use to achieve this goal?
9. Do you have experience with budgeting? What is the largest budget you have created and managed?
10. How will you help us reduce administration time and inefficiency if employed?
11. How do you go about handling an employee evaluation that requires you to give negative feedback?
12. If you had a staff member whose employment had to be terminated, how would you handle the situation?
13. Have you ever mismanaged a patient’s confidential information? What steps did you take to ensure such breaches do not occur in the future?
14. Why should we choose you over other candidates for this medical office manager job?
15. When is the best time to schedule a follow-up appointment with a patient?
16. How do you ensure you implement new policies or changes smoothly?
17. How do you prioritize your tasks and adhere to deadlines?
18. What would you do if you noticed a recurring error in one of your employees’ work?
19. Have you ever had a disagreement with a colleague or patient? What happened?
20. How do you stay up-to-date with medical industry knowledge?
21. How would you respond to a physician who is being rude to the office staff who are your subordinates?
22. Do you have experience with any administrative or healthcare software?
23. Do you manage each employee differently?
24. There is a high volume of patients waiting to see the doctor, but the receptionist is sick and there is no backup. What do you do?
25. How do you streamline administrative processes to save time?
26. What were your day-to-day responsibilities in your previous medical office manager role?
27. If you had an employee who was accused of sharing a patient's personal information without consent, how would you handle that situation?
28. What will you do to ensure we don’t run out of medical or office supplies?
29. If a patient needed to see a doctor for a specific condition during lunch break, but the doctor was unavailable, how would you handle the situation?
30. What process do you follow when scheduling an appointment for a patient?

Medical Office Manager Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Medical Office Manager interviews. Click on each question to see how to answer them.

1. What Is Your Greatest Accomplishment?
2. What is Your Greatest Strength?
3. Why Do You Want To Leave Your Current Job?
4. Are You a Leader or a Follower?
5. Why Should We Hire You?
6. Why Do You Want This Job?
7. What is Your Greatest Weakness?
8. Do You Have Any Questions for Us?
9. Tell Me About Yourself
10. What is Your Salary Expectation?