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Passenger Transport Manager Job Description

Job Descriptions > Manufacturing, Transport and Logistics > Passenger Transport Manager
Passenger Transport Manager job description and responsibilities
This Passenger Transport Manager job description template includes the list of most important Passenger Transport Manager duties and responsibilities. It can be modified to fit the specific Passenger Transport Manager profile you're trying to fill as a recruiter or job seeker.

Common questions people ask include: What is the job description of a Passenger Transport Manager? What are the duties and responsibilities of a Passenger Transport Manager? What does a Passenger Transport Manager do?

Job Description of a Passenger Transport Manager

A passenger transport manager plans, coordinates and manages passenger transport operations, which cover bus, train, tram, air, ship and ferry services. The job varies depending on the nature of the transport system and the size and type of employer. Passenger transport managers, however, tend be involved in the finances and budget of the transport services, marketing and PR, strategic development and planning, and people management. They need to make sure a quality service is provided at the right price.

Passenger Transport Manager Duties and Responsibilities

Passenger Transport Manager job description should contain a variety of functions and roles including:
  • Advising on policy and strategic developments and examining business decisions (pricing policy, level of service provision, timetable changes) to assess their impact on passengers;
  • Marketing passenger services to encourage greater passenger use of particular routes and methods of transport;
  • Meeting passengers and customers to deal with complaints and areas of concern;
  • Analysing results of surveys on passenger/customer satisfaction and starting new projects to improve performance;
  • Making sure that transport services are available to all through social inclusion initiatives;
  • Using IT systems for tasks such as timetabling and managing usage flows.
  • Liaising and negotiating with different stakeholders including planning and highways authorities, residents, councillors/politicians, developers and transport providers;
  • Identifying existing and possible future transport problems, developing transport models and investigating the feasibility of alternative means of transport;
  • Liaising with passenger watchdogs and other professional bodies;
  • Ensuring that all operations are carried out in accordance with laws and regulations, particularly relating to health and safety;
  • Managing and supervising staff, organising work shift rotas and coordinating staff training;
  • Negotiating and managing contracts and developing new business opportunities whenever possible;
  • Making sure the transport operation meets its performance and safety targets, monitoring it and reporting to senior management;
  • Writing clear reports and presenting options and recommendations to clients and senior management;
  • Minimizing disruption and resolving any unscheduled delays, having to make decisions in difficult situations;

Passenger Transport Manager Requirements / Skills / Qualifications

Passenger Transport Manager job description should include these common skills and qualifications:
  • A degree in business studies or management, transport planning and management
  • Excellent communication and interpersonal skills
  • Commitment to team work
  • Leadership and motivational skills
  • Flexible approach to work as operational roles often involve working shifts and weekends
  • IT skills
  • Understanding of the transport sector
  • A driving licence
  • Language skills, which can be useful in international companies.
  • Organisational, planning and time-management skills
  • Project management skills
  • Financial and commercial awareness
  • Creative approach to problem-solving
  • Ability to think logically and make quick decisions
As a hiring manager, recruiting an ideal Passenger Transport Manager starts with crafting a good job description. Use this Passenger Transport Manager job description sample to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs. Job seekers interviewing for the role of a Passenger Transport Manager may also reference it in preparation for the interview.

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