Passenger Transport Manager Duties & Responsibilities
The role and function of a Passenger Transport Manager includes the following duties and responsibilities:
- Advising on policy and strategic developments and examining business decisions (pricing policy, level of service provision, timetable changes) to assess their impact on passengers;
- Marketing passenger services to encourage greater passenger use of particular routes and methods of transport;
- Meeting passengers and customers to deal with complaints and areas of concern;
- Analysing results of surveys on passenger/customer satisfaction and starting new projects to improve performance;
- Making sure that transport services are available to all through social inclusion initiatives;
- Using IT systems for tasks such as timetabling and managing usage flows.
- Liaising and negotiating with different stakeholders including planning and highways authorities, residents, councillors/politicians, developers and transport providers;
- Identifying existing and possible future transport problems, developing transport models and investigating the feasibility of alternative means of transport;
- Liaising with passenger watchdogs and other professional bodies;
- Ensuring that all operations are carried out in accordance with laws and regulations, particularly relating to health and safety;
- Managing and supervising staff, organising work shift rotas and coordinating staff training;
- Negotiating and managing contracts and developing new business opportunities whenever possible;
- Making sure the transport operation meets its performance and safety targets, monitoring it and reporting to senior management;
- Writing clear reports and presenting options and recommendations to clients and senior management;
- Minimizing disruption and resolving any unscheduled delays, having to make decisions in difficult situations;
Note that this is not an exhaustive list of Passenger Transport Manager duties and responsibilities. Job functions for specific Passenger Transport Manager roles may vary, depending on the industry and type of employer.
