Recovery Officer Interview Questions

Recovery Officers also known as debt or loan recovery officers are responsible for finding people who owe money from overdue loans, debts, bills and negotiating their payment.

Whether you're a job seeker preparing to be interviewed for the role of Recovery Officer or an employer preparing to interview candidates for Recovery Officer position, these Recovery Officer interview questions will help you prepare yourself for the job interview session.

Recovery Officer Interview Questions

Below are a list of some skill-based Recovery Officer interview questions.

1. A debtor has missed 6 months of payments. When you call them, they start talking about their difficulties and get emotional. How do you handle it?
2. How do you ensure that you get the necessary information from someone who’s eager to hang up on you?
3. How would you decide whether legal action were the only solution?
4. What collection methods do you know?
5. Name three things a debt collector should avoid when speaking to a debtor
6. As a Recovery Officer, how do you ensure you keep track of all outstanding payments?
7. Tell me about a time you dealt with an angry customer. What did you do?
8. Describe a time you felt good about your job as a Recovery Officer.
9. What would be your response to a customer who’s using obscene or offensive language towards you?
10. Can you think of a few common excuses that debtors may make? How would you respond to each of them?
11. What do you like about this job?
12. As a Recovery Officer, how do you feel about working with targets?
13. Recall a time you had difficulties in negotiating with a debtor/customer. How did you manage?
14. Tell me about a time you were very stressed in your job. How did you handle it?

Recovery Officer Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Recovery Officer interviews. Click on each question to see how to answer them.

1. Are You a Leader or a Follower?
2. What Is Your Greatest Accomplishment?
3. Why Do You Want To Leave Your Current Job?
4. What is Your Greatest Weakness?
5. Why Should We Hire You?
6. Do You Have Any Questions for Us?
7. What is Your Greatest Strength?
8. What is Your Salary Expectation?
9. Tell Me About Yourself
10. Why Do You Want This Job?