Reservation Agent Interview Questions

Reservation Agents provide booking and reservation services to customers. These services may include reserving hotel rooms, airline tickets, rental cars, or cruise cabins.

Whether you're a job seeker preparing to be interviewed for the role of Reservation Agent or an employer preparing to interview candidates for Reservation Agent position, these Reservation Agent interview questions will help you prepare yourself for the job interview session.

Reservation Agent Interview Questions

Below are a list of some skill-based Reservation Agent interview questions.

1. What do Reservation Agents do?
2. What are some of the most common skills a reservation agent requires?
3. Do you have any experience in the airline industry?
4. Do you have any experience in the hospitality industry?
5. How would you define good customer service?
6. You are on the phone with an irate customer who is not happy with the package you have suggested. How do you handle the situation?
7. A customer informs you that they can no longer afford the tickets you have booked for them. What do you suggest?
8. How would you motivate a customer to pay for additional services, such as travel insurance?
9. How well do you handle criticism?
10. What was the most useful criticism you ever received?
11. How do you find the best deals for your customers?
12. How are your communication skills?
13. Are you efficient with your time?
14. What approach do you take when planning a complex itinerary for a customer?
15. What personal characteristics do you think to add to your overall effectiveness?
16. How well do you perform under pressure?
17. Talk about a time when you had to analyze information and make a recommendation. What kind of thought process did you go through? What was your reasoning behind your decision?
18. What are two important parts of a Reservation Agents’ job?
19. Could you talk a little bit about your computer skills?
20. How do you plan on becoming a better Reservation Agent?
21. If hired, how do you intend on making a difference with the company?
22. What has been your biggest professional disappointment/achievement so far?

Reservation Agent Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Reservation Agent interviews. Click on each question to see how to answer them.

1. What is Your Greatest Weakness?
2. What is Your Salary Expectation?
3. Why Should We Hire You?
4. What is Your Greatest Strength?
5. Do You Have Any Questions for Us?
6. Tell Me About Yourself
7. Are You a Leader or a Follower?
8. What Is Your Greatest Accomplishment?
9. Why Do You Want To Leave Your Current Job?
10. Why Do You Want This Job?