Job Descriptions

Service Coordinator Job Description

What is the job description of a Service Coordinator? What are the duties and responsibilities of a Service Coordinator? What does a Service Coordinator do?

Job description of a Service Coordinator

A Service Coordinator assists clients with medical needs, recovering addicts, and low-income families to access the community services they need. The Service Coordinator acts as the clients' advocate, explains the available options to the clients, and keeps records of the services offered.

This Service Coordinator job description example includes the list of most important Service Coordinator duties and responsibilities as shown below. It can be modified to fit the specific Service Coordinator profile you're trying to fill as a recruiter or job seeker.

Service Coordinator Duties and Responsibilities

Service Coordinator job description should contain a variety of functions and roles including:

  • Assessing the service needs of clients and linking them to the appropriate resources and providers.
  • Facilitating programs and services, job training, and transportation.
  • Developing a resource directory of local social service agencies and providers for easy access.
  • Assisting clients with applications for benefits and entitlement programs and assisting clients to live independently in their own homes.
  • Monitoring the services being provided and staying up to date on any services being introduced or discontinued.
  • Evaluating the quality of all services and identifying areas that need improvements.
  • Following up with clients regularly to assess and ensure their satisfaction.
  • Responding to complaints and resolving issues or matching clients with better services.
  • Advocating for adequate, timely, and cost-effective services and responding to any issues that occur during the delivery of services.
  • Scheduling appointments for clients, answering phones, and tracking clients' service records.

Service Coordinator Requirements / Skills / Qualifications

Service Coordinator job description should include these common skills and qualifications:

  • An Associate's or Bachelor's degree in Healthcare Administration, Psychology, Social Work, or a related field.
  • Strong work ethic and service skills.
  • Staying up to date with services, policies, and regulations.
  • Strong record keeping and analytical skills.
  • Excellent communication and interpersonal skills.
  • Excellent organizational skills and attention to detail.

As a hiring manager, recruiting an ideal Service Coordinator starts with crafting a good job description. Use this Service Coordinator job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Service Coordinator may also reference it in preparation for the interview.

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