Willers Solutions Limited – Our client, a leading Electronics Manufacturing company located in Lekki Phase 1, Lagos is looking for qualified candidates to fill the position below:
Job Title: Call Center Agent
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Minimum of OND or its equivalent in any related discipline. E.g Linguistics, Classics, Modern European Languages e.t.c.
- Must be able to speak fluently French & English Language, or Portuguese & English Language.
- Good Communication Skills
- Intermediate Computer Skills.
How to Apply
Interested and qualified candidates should forward their CV’s (MS Word Format) to: email@example.com Using “Call Center Agent (French & English) or Call Center Agent (Portuguese & English)” as the subject of the mail depending on the preferred language of expertise
Application Deadline 31st October, 2018.
Note: Only qualified and interested candidates with proficiency in speaking French or Portuguese Language should apply