Jobs

Vacancy For Customer Service/Front Desk Supervisor at Tirta Ayu Spa Nigeria


Tirta Ayu Spa Nigeria is the leading Traditional Javanese herbal Spa in Nigeria. We bring you authentic Javanese Spa treatments with a blend of ancient therapeutic remedies and modern day spa rituals for healthy living and total well-being. We are recruiting to fill the position below:     Job Title: Customer Service/Front Desk Supervisor Location: Lagos Responsibilities

  • Responsible for dealing with client cancellation and effective management of time.
  • Follow up with guest enquiries and reservation requests over the telephone and via email
  • At all times provide a positive and friendly attitude and appear professional and well groomed when attending to clients.
  • Also ensures daily maintenance of the spa's lobby/reception area.
  • Attend to some clerical duties that may be assigned.
  • Your primary responsibility is to ensure an optimal experience for all Spa guests. The emphasis is on excellent customer service.
  • Responsible for greeting clients, answering telephones and responding to enquiries.
  • Responsible for taking bookings and scheduling appointments appropriately.
  • Check-in Spa clients as they come in for their scheduled appointments.
  • Responsible for cashiering, processing gift cards, giving tours of the spa facility, promote services and product sales.
Requirements
  • Excellent customer service skills and strong interpersonal skill.
  • Not older than 30 years by December, 2019.
  • Ability to work under pressure with little or no supervision.
  • Good computer usage skills.
  • A Bachelor's Degree from any discipline.
  • Minimum of 1-2 years’ experience in customer service role or in the hospitality industry.
  • Knowledge of and familiarity with Spa etiquette.
  • Excellent oral communication skills in English.
      How to Apply Interested and qualified candidates should send their CV in pdf format with a Cover Letter to: [email protected] using the Job Title as the subject of the mail.