Customer Service Representative at the Borough Lagos

The Borough Lagos - Nestled in the heart of Lagos, our boutique hotel offers unparalleled luxury and service. Whether you’re in Lagos working, relocating or traveling with your family, our boutique hotel will delight you with plush amenities with upscale décor. The Borough Lagos is already the trusted choice for the world’s leading corporations, international organizations, and discerning private clients who want to relax in the stylish comfort and feel of their own home while on a long or short stay in the Lagos area.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Summary

• We're seeking a friendly, customer-focused Customer Service Representative to join our healthy food company. You will play a key role in delivering exceptional customer experiences, resolving issues.

Responsibilities

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner
• Collaborate with internal teams, including sales, marketing, and logistics, to resolve customer issues and improve customer satisfaction
• Identify and escalate customer feedback and concerns to management
• Maintain accurate records of customer interactions using our CRM system.
• Resolve customer complaints and concerns in a fair and courteous manner
• Provide product information, answer questions, and make recommendations to customers
• Process customer orders, refunds, and exchanges accurately and efficiently

Requirements

• Minimum of BSc or its equivalent in any subject
• Proficient in a Microsoft Office
• Knowledge of healthy food trends and products a plus.
• 1-2 years of customer service experience in a food industry or related field
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks

How to Apply
Interested and qualified candidates should:
Click here to apply