Aizini Investment Company Limited is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Representative / Front Desk Representative
Job Description / Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- General education degree or equivalent.
- Comfortable using computers.
- Experience working with customer support.
- Ability to stay calm when customers are stressed or upset.
How to Apply
Interested and qualified candidates should send their CV to: firstname.lastname@example.org using the Job Title as the subject of the email.
Note: Only suitable Candidates residing in Lagos will be considered for the position
Application Deadline 18th January, 2020.