Jobs

Customer Intelligence Analyst in an Integrated Fintech Company

Innovectives, an integrated fintech company, is a Payment Facilitator, licensed Agent Banking Services Provider, inter-bank Payment Aggregator as a well as a certified mobile Point of Sale solution provider. Innovectives facilitates digital, mobile and e-payment payment services such as Customer-to-Customer [C2C] Business-to- Business [B2B], Business-to-customer [B2C], Customer-to-Business [C2B], Business-to-Government [B2G], Government-to-Citizen [G2C] transactions across Africa.

We are recruiting to fill the position of:

Job Title: Customer Intelligence Analyst Location: Lagos

Job Description

Analyze large amounts of information to discover trends and patterns
Define Data Governance Standards within the Organization
Build Predictive models and Machine learning algorithms
Ensure Quality Data for regulatory purposes
Drive Customer Feedback Management within the Organization
Preparation of Reports and presentation of information using data Visualization techniques
Analyze Customer Performance and Provide insights
Evaluate and analyze user experience processes and provide guidance on improvement across various touch points
Drives discussion of key metrics with interpretation, hypothesis and proposes action
Aid in the realignment of all Data goals within the Organization
Drive improved data quality for effective analytics and decision making
Develop Data Models for the Organization
Evaluate Data Models and Physical Databases for variances and discrepancies

Qualifications Minimum Experience:

Candidate should have 3 years cognate experience working in a similar role.
Must have strong knowledge of data analysis, data management and business intelligence reporting using excel
You must be skilled at analysing customer feedback metrics and handling displeased customers.

How to Apply Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the email

Application Deadline 10th April, 2020.

Lagos State

Lagos State job vacancies in Nigeria