Front Desk Officer Interview Questions & Answers

A Front Desk Officer represents the first point of contact with the clients of a business. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget.

Whether you're a job seeker preparing to be interviewed for the role of Front Desk Officer or an employer preparing to interview candidates for Front Desk Officer position, these Front Desk Officer interview questions will help you prepare yourself for the job interview session.

Front Desk Officer Interview Questions

Below are a list of some skill-based Front Desk Officer interview questions.

  1. As a Front Desk Officer, what do you do to ensure guests or clients feel welcome while waiting?
  2. How should you greet a new client?
  3. Can you describe how you would handle a situation where you have a client on the phone and in person?
  4. Are you comfortable greeting a wide variety of people each day as a Front Desk Officer?
  5. You have just received bad news and you're not in the mood to smile. How do you welcome and manage an irate customer?
  6. If you had to deal with more than one customers who are complaining at the same time, how would you handle it?
  7. How do you define excellent customer service?
  8. What would you do if a company was hosting a large event in a conference room and one of the other guests complained about the noise?
  9. What is your experience with POS systems?
  10. What is your experience with using customer relationship management software?
  11. As a Front Desk Officer, how do you prioritize tasks?
  12. Have you ever had to enforce a hotel policy that you disagreed with?
  13. How would you handle multiple clients complaining?
  14. If you are on the phone with an important customer and another important customer walks in, what do you do?
  15. Describe your experience with basic accounting procedures.
  16. Do you have any experience working with security cameras?
  17. How would you respond if a guest leaves with towels — our towels — visible in the top of their luggage?
  18. We want to improve our customer service. Describe a strategy you would use to improve our customer satisfaction levels.
  19. An employee at your company is late for an appointment with a guest who has already arrived. How would you handle this situation?
  20. Have you ever disagreed with your manager’s instructions and what happened?
  21. What you do when you are asked question by a customer or a visitor that you have no answer for?
  22. What would you do if you noticed suspicious activity while working at the front desk?
  23. Describe a time you were faced with a difficult situation where a co-worker was at fault. How did you handle it?
  24. As a Front Desk Officer, have you ever faced a raging customer?
  25. If a customer has an appointment, but you don’t know what the appointment is for, how would you find out?
  26. Tell me about a time you had to make a decision while your supervisor was away. How did it go?
  27. Was there a time you lost your patience with someone?

Front Desk Officer Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Front Desk Officer interviews. Click on each question to see how to answer them.

  1. Are You a Leader or a Follower?
  2. Why Do You Want To Leave Your Current Job?
  3. Why Should We Hire You?
  4. What is Your Greatest Weakness?
  5. Do You Have Any Questions for Us?
  6. Why Do You Want This Job?
  7. Tell Me About Yourself
  8. What is Your Salary Expectation?
  9. What is Your Greatest Strength?
  10. What Is Your Greatest Accomplishment?