Front Desk Officer Job Description

What is the job description of a Front Desk Officer? What are the duties and responsibilities of a Front Desk Officer? What does a Front Desk Officer do?

Job description of a Front Desk Officer

A Front Desk Officer represents the first point of contact with the clients of a business. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget.

This Front Desk Officer job description example includes the list of most important Front Desk Officer duties and responsibilities as shown below. It can be modified to fit the specific Front Desk Officer profile you're trying to fill as a recruiter or job seeker.

Front Desk Officer Duties and Responsibilities

Front Desk Officer job description should contain a variety of functions and roles including:

  • Greet guests and provide them with superb customer service.
  • Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
  • Answer all client questions and incoming calls.
  • Redirect phone calls to the appropriate department and take down messages.
  • Accept all letters and packages, and distribute them to their appropriate departments.
  • Monitor, organize and forward emails.
  • Track and order office equipment and supplies.
  • Maintain records and files.
  • Oversee the office budget.

Front Desk Officer Requirements / Skills / Qualifications

Front Desk Officer job description should include these common skills and qualifications:

  • High school diploma or relevant qualification.
  • Graduate degree
  • x years’ proven experience in a similar role.
  • Excellent organizational and multi-tasking abilities.
  • Strong knowledge of MS Office programs.
  • Good understanding of office administration and basic bookkeeping practices.
  • Superb written and verbal communication skills.

As a hiring manager, recruiting an ideal Front Desk Officer starts with crafting a good job description. Use this Front Desk Officer job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Front Desk Officer may also reference it in preparation for the interview.