Front Desk Officer Duties & Responsibilities

The role and function of a Front Desk Officer includes the following duties and responsibilities:

  • Greet guests and provide them with superb customer service.
  • Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
  • Answer all client questions and incoming calls.
  • Redirect phone calls to the appropriate department and take down messages.
  • Accept all letters and packages, and distribute them to their appropriate departments.
  • Monitor, organize and forward emails.
  • Track and order office equipment and supplies.
  • Maintain records and files.
  • Oversee the office budget.

Note that this is not an exhaustive list of Front Desk Officer duties and responsibilities. Job functions for specific Front Desk Officer roles may vary, depending on the industry and type of employer.