Front Office Manager job description

Front Office Manager Duties and Responsibilities

Front Office Manager job description should contain a variety of functions and roles including:

Keep front desk clean, tidy and supplied with all the necessary supplies
Greet, communicate with and welcome guests
Keep the office in order
Monitor office supplies
Place supply orders when necessary
Monitor and update records and files
Monitor and log office expenses and costs
Answer all the customers' questions and address their complaints
Answer all incoming calls and redirect them or keep messages
Receive letters, packages and send them to appropriate destination
Prepare and manage outgoing mail
Check, sort and forward emails

Front Office Manager Requirements / Skills / Qualifications

Front Office Manager job description should include these common skills and qualifications:

High School diploma; additional qualifications will be a plus
x years of experience as Front Office Manager or similar role
Knowledge of office machines (e.g. fax, printer etc.)
Team player
Good time-management skills
Great interpersonal and communication skills
Customer-centric
Knowledge of office management and basic bookkeeping
Excellent knowledge of MS Office (especially Excel and Word)
Sense of ownership and pride in your performance and its impact on company’s success
Critical thinker and problem-solving skills

As a hiring manager, recruiting an ideal Front Office Manager starts with crafting a good job description. Use this Front Office Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Front Office Manager may also reference it in preparation for the interview.