Front Office Manager Duties & Responsibilities

The role and function of a Front Office Manager includes the following duties and responsibilities:

  • Keep front desk clean, tidy and supplied with all the necessary supplies
  • Greet, communicate with and welcome guests
  • Keep the office in order
  • Monitor office supplies
  • Place supply orders when necessary
  • Monitor and update records and files
  • Monitor and log office expenses and costs
  • Answer all the customers' questions and address their complaints
  • Answer all incoming calls and redirect them or keep messages
  • Receive letters, packages and send them to appropriate destination
  • Prepare and manage outgoing mail
  • Check, sort and forward emails

Note that this is not an exhaustive list of Front Office Manager duties and responsibilities. Job functions for specific Front Office Manager roles may vary, depending on the industry and type of employer.

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