African Sun Amber Residence Vacancy for a Guest Service Agent in Ikeja, Lagos

African Sun Amber Residence situated in the Highbrow area of GRA Ikeja, Lagos, is one of the leading and fastest growing hotel and leisure groups in Africa with business and resort destinations throughout Ghana, Nigeria and Zimbabwe.
From the world famous Victoria Falls Hotel, which is part of the leading hotels of the world to the Holiday Inn and Crowne Plaza in Harare.

We are recruiting to fill the position of:

Job Title: Guest Service Agent (GSA)

Location: Lagos

Job Descriptions

• Greetings and welcoming of guests. Guest service agents answer telephone calls from guests seeking to make or cancel hotel reservations.
• Guest Service Agents also deal with irate guests and find ways to resolve issues to the guest's satisfaction.
• Guest Service Agents are also responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay. Upon checkout, agents calculate the guest's final bill and collect payment.
• They greet arriving guests, assign rooms, issue keys and ascertain guest payment and billing information.
• Guest service Agents answer guest requests for assistance and coordinate with housekeeping, bell service staff and management to fulfill guest requests.
• They provide guests with access to hotel services.

• Must have at least five credits in GCE/NECO/WAEC in not more than two (2) sittings.
• Minimum of OND with 3-5 years working experience.
• Must have excellent inter personal and people skills.
• Must deal with customers politely.
• Must be dressed neatly.
• Integrity, honesty and accountability in all dealings.
• Good in Opera I/T Application (An added advantage).
• Must have excellent computer knowledge especially in excel, word and PowerPoint applications.
• Must have basic computer awareness.