Area Customs Services Product Manager at Maersk Line

Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

We are recruiting to fill the position below:

Job Title: Area Customs Services Product Manager

Location: Lagos
Job type: Full-time

Description

• The Area Customs Services Product Manager drives the customs service delivery within their area, working with commercial and operations teams to drive growth and meet customer expectations. Responsible for ensuring the area sales force has up-to-date product knowledge and provides subject matter expertise into the commercial process

Responsibilities
Drive Growth and support delivery of superior Customer Experience:

• Manages day to day customs service delivery in line with established KPI’s
• Collaborate cross-functionally to deliver a superior customer experience – from tender to customer implementation
• Actively involved in selling and securing new business and customer retention.
• Participate in customer QBRs
• Act as the conduit between local customers and customs services execution
• Works closely with sales to develop value proposition for new opportunities that addresses customer pain points and for specific verticals

Commercial enablement and compliance:

• Develop local content for product training
• Work closely with Sales and other product managers to develop integrated solutions as part of “hunting team”
• Deliver Product training across functions including training for new hires and ongoing training requires to ensure up-to-date product knowledge
• Ensure our delivery is in compliant to local and integral rules & regulations

Support product development and improvement:

• Provide Global Product and Growth Manager with input for innovation and feedback to support local product development.
• Work with customer experience team to attain customer insights and build new value-add services ensuring customer needs are met in line with market maturity.

Who are we Looking for

• An individual with relevant Customs Clearance Processes experience and expertise with a strong financial knowledge (P&L, profitability, margin concepts), great business acumen, a commercial mindset and analytical skills.

Specifically, below are the critical skillset sought for this role:

• Strong Customs Clearance Process product knowledge
• Area market knowledge
• Stakeholder management & collaboration in a matrix organization
• Commercial mindset
• Communication & interpersonal skills
• Change & project management skills
• Analytical skillset – ability to perform data analysis using intermediate/advanced Excel features (pivot tables, key functions etc.)
• Financial acumen – ability to read, interpret and act on P&L
• Self directed / entrepreneurial
• Team player

How to Apply
Interested and qualified candidates should:
Click here to apply