Become an Institute of Customer Service of Nigeria (ICSN) Certified Customer Service Professional today...practice globally



1 – 2 JUNE, 2024.


Get Institute of Customer Service of Nigeria (ICSN) Certified Customer Service Professional (CCSP) qualification in 48 Hours and increase your chances of gaining, building and growing a career in customer care, relationship and customer retention management or related jobs with reputable companies across various sectors in Nigeria and in oversea countries.

This highly respected and industry recognized certification by the ICSN, a body accredited by the Federal Ministry of Education partners with a United Kingdom (UK) based body Institute of Customer Service and Relationship UK to start offering this certification training in Nigeria at a subsidized rate. The training is a 2 (two) days intensive fast-track course. The training covers an international customer service curriculum tenable worldwide with the benefit of career recognition globally. At the end you will be issued a Certified Customer Service Professional qualification certificate at various levels from the ICSN and also become a member of the institute.

Certification & Membership Program Date: Sat. 1 - Sun. 2 June, 2024.

Time: 9:00am – 4pm Prompt (Saturday); 9:00am – 3pm Prompt (Sunday).

Venue: ICSN Lagos Office (Upstairs), No 12E Olufemi Olatunji Street, Osapa London, off Lekki Express Way, Lekki, Lagos.

Application Deadline: Thursday 30 May, 2024 (subject to availability of spaces).

Early Bird Discounted Fees Deadline: Friday 24 May, 2024.


How to Register and Get Certified:

Fill the membership/certification application form and return the form with other support documents by email, physically or by proxy (a person appointed by you) at Physical Registration: ICSN Lagos Office (Upstairs), No 12 E Olufemi Olatunji Street, Osapa London, off Lekki Express Way, Lekki, Lagos.

Telephone Enquiries & Requests: 07089996801; 07044647545.

Email request: [email protected] Copy (cc): [email protected];   [email protected];


Category Fees: Please note that the fees below apply to May/June 2024 certification. Early Bird Discount Fees Deadline: Friday 24 May, 2024.

*Early bird discount applies to only Physical attendance mode.

Student Membership Category (STM)

Qualification: Currently an undergraduate in a tertiary institution.


Certification Fee (physical/virtual mode): N75,000.

Graduate Membership Category (GRAM).

Qualification: Fresh Graduates, NYSC, and Workers with maximum of 2 (two) years work experience.

Certification Fee (physical/virtual mode): N130,000.

Early bird discount fee: N125,000*

Associate Membership Category (ASSOM)
Qualification: Workers 3 - 5 years work experience.

Certification Fee (physical/virtual mode): N140, 000.
Early bird discount fee: N135,000*

Full Membership Category (FUM)

Qualification: 6 - 12 years work experience.


Certification Fee (physical/virtual mode): N150,000.

Early bird discount fee: N145,000*

Senior Membership Category (SEM)
Qualification: 13+ years work experience.
Certification Fee (physical/virtual mode): N170, 000.

Early bird discount fee: N165,000*

Corporate Membership (COM) also available for corporate businesses/entities. Contact for more details.

Must have two (2) ICSN certified staff at Associate Membership level or above at all times.



Payment details:

Bank details: Premium Education International Limited; 0009277022; GTBank. (Please ensure to reflect applicant name on payment medium. Call and email to confirm fee is received).

Application support documents: Academic Credentials, Professional Certificates (optional), CV/Resume, Evidence of fee payment as per membership level, Passport Photograph, Current ID card.


*Fees cover membership/certification application form and processing, training pack & study materials, past certification examination papers for revision and revision session, certification training course, lunch refreshment and certification/membership examination, ICSN Membership certificate.

Please note that registration on the certification programme is subject to availability and spaces booked on a first come first serve basis. Register Now!

Please call to confirm availability of space before making fee payment and registration completion. Tel: 07089996801; 07044647545.


 Email:  [email protected]; Tel: 07089996801; 07044647545.


Past Certified Members  are professionals from some of the following organizations:

MTN, Globacom, Etisalat, Airtel, United Bank for Africa (UBA), Skye bank,  Access bank, Securities & Exchange Commission, British Council, First Bank, Flour Mills of Nigerian Plc., CBN, Jumia, Dangote Group, Sheraton Hotels & Towers, Daily Trust Newspaper Limited, Air peace, Arik Air, Dana group, Lafarge Ready mix Limited, Prime Projects Limited, J. Akin-George & Co. Ltd, Locke Homes Limited, Osato Osawaye & Co., Fleximarina Limited, Broll Property Services Ltd, Quo Courier & Logistics, Eko Maintenance, Cool FM, FRCN, Keystone Bank, Afriland Properties Plc, Reddington, Stag Engineering, Stanbic Ibtc Bank, Skye Bank, Sigma Pensions Limited, Leadway Pensure PFA, Coolink (Aim Group), Ovation, Heirs Holdings, , Sokoa Chair Centre Ltd, Hyra Motors Ltd, Starcom Media, Cappa & D'alberto Plc, Dansa Foods, Joppa Nig Ltd/Techno Oil Ltd, Alcatel, Konga, Wimbiz, Utilities Prepaid World Limited, Scratch 'N' Pay Limited, Artee Limited…and lots more….

Change your future in just 48 hours. Become industry recognised and relevant. Become a Certified Customer Service Professional. Register Now.

 Mailing Address:

ICSN Training Office, No 12E Olufemi Olatunji Street, Osapa London, off Lekki Express Way, Lekki, Lagos.