Jobs
British High Commission, Lagos Vacancy for a Consular Assistant
The British High Commission is an equal opportunity employer and seeks
to deliver highest possible standards of service by selecting
experienced and professional staff to fill the position of:
Job Title: Consular Assistant
Location: Lagos
Grade: A2 (L)
Position Type: Permanent
Main Purpose of Job
- To provide consular assistance to the many British nationals who live in and visit Nigeria
Roles and responsibilities
- Process Emergency Travel Documents for British nationals.
- Establish and build relationships with key contacts to facilitate excellent networking.
- Maintain a daily record of all visitors given assistance to help with year end statistics
- Provide administrative support to Vice-Consul and Consul/CROM
- Filing and registry duties
- Consular Assistance to British nationals and eligible persons
(Hospitalisation, Deaths, Financial Assistance, Prisoners, Child
Abduction & Other Assistance work)
- Provide frontline reception to all consular visitors
- Dealing with general enquiries by phone/letters/e-mails
- Maintain files of consular casework and information
Key Competences required:
- Changing and Improving
- Delivering a quality service
- Delivering at a pace
- Collaborating and Partnering
Language Requirements:
- Good command of English both written and spoken
Other Skills / Experience / Qualifications
- Previous experience of working in a consular section.
- Be respectful of the personal nature of the job and take care to
protect sensitive information and adhere to strict data protection
policies.
- Ability to work well in a small team, working independently
while taking a proactive approach to the role (particularly under
pressure)
- Good understanding of Microsoft Packages (Word, Excel, Internet Explorer)
- Excellent attention to detail and accuracy (compile accurate information in both written and electronic formats).
- Have excellent customer relations and be able to listen to and support British and EU nationals with sympathy and sensitivity.
- A tolerance for aggressive customers, challenging consular casework (death, hospitalisation, child abduction).
Salary
N335, 411 Per Month
How to Apply
Interested and qualified candidates should submit a covering letter (2
pages maximum) stating why they are a suitable candidate for the
position, giving brief examples of how they have applied the above
competencies in a previous role, a copy of their CV, via email to:
[email protected]
Internal applicants should also submit the above, with a copy of their last appraisal to the same email address.
All candidates: Please quote in the subject line, of your email, the
Vacancy Notice No: 16/15 LOS and position you are applying for.
Internal candidates, and spouses of diplomatic officers: Please quote in the subject line, of your email, the
Vacancy Notice No: 16/15 LOS and position you are applying for, and also indicate that you are an internal candidate, or spouse of a diplomatic officer.
Note:
- All applicants must be legally able to work in Nigeria with the correct visa/status or work permit.
- The British High Commission in Lagos is an equal opportunities
employer, dedicated to inclusivity, a diverse workforce and valuing
difference.
- Staff members recruited locally by the British High Commission
in Lagos are subject to Terms and Conditions of Service according to
local Nigerian employment law.
- Spouses/registered partners of UK Based Staff, are able to work
within the BHC/BCG but their salary will be abated at the appropriate
tax rates.
- Reference checking and security clearances will be conducted.
- If you have not heard from us 3 weeks after the closing date,
please consider your application unsuccessful. Note: Any questions you
may have about this position will only be answered during interview,
should you be invited.
- Only electronic applications will be accepted.
- No further applications will be accepted after the above closing date.
Application Deadline 11th December, 2015
